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Jelly Queen event - Star Chaser
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I finished the Star Chaser with the full number of stars, but only 550/600 points. As a result, I can't obtain JQ's costume. I used GB and boosters to complete the Star Chaser in order to obtain this costume.
When I think back, this has happened to me before in other events. Why is this happening? And how can I obtain the costume?
Best Answers
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Whoa so sorry to hear that @CassD. I don’t suppose you took a picture showing you completed the star chaser and got all 30 stars? You need to contact player support. They should be able to help you out.
I know that sometimes with the calendar events if someone completed a level without releasing the prize for the level, they would then be short that amount of points for the outfit.
However you are only 50 points shy and if I remember correctly there were only 4 prizes (I think - I have already forgotten) on the side event and you got the remaining points needed when you collected 30 stars.
I don’t think any of the prizes were just 50 points so it definitely sounds like a glitch.
Hopefully player support can help you out.
😊🐨💕
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Hi @bearwithme and thank you for your reply. At the time, I never thought to take a screenshot showing that I had passed the levels to complete the Star Chaser. I think it was just such a relief to finish it!
I did contact the CM at the time and I shall now do as you suggest and contact Player Support.
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@CassD, I remember having the same issue with a different costume. When I was 100 points short, someone explained to me that I may have failed to collect all the hidden packages in the event levels. There typically are 3 levels with hidden packages (maybe 4 as @bearwithme recalled) that are worth points (typically 100 each) toward the costume. It is surprising to hear you were 50 points short -- I don't know how that could happen. I would be very interested to hear how your issue gets resolved.
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Hi @MountainMom. Surely it is very misleading and unfair to allow someone to play the Star Chaser, when they have no hope of getting the costume because they might have missed something needed to gain points and there is no indication of this in the event itself? If I see a package within the game, I aim for it, and, if it's on the map, I usually click on it in any case just to make sure - and I don't want to waste GB and boosters for nothing.
Answers
-
-
Whoa so sorry to hear that @CassD. I don’t suppose you took a picture showing you completed the star chaser and got all 30 stars? You need to contact player support. They should be able to help you out.
I know that sometimes with the calendar events if someone completed a level without releasing the prize for the level, they would then be short that amount of points for the outfit.
However you are only 50 points shy and if I remember correctly there were only 4 prizes (I think - I have already forgotten) on the side event and you got the remaining points needed when you collected 30 stars.
I don’t think any of the prizes were just 50 points so it definitely sounds like a glitch.
Hopefully player support can help you out.
😊🐨💕
-
Hi @bearwithme and thank you for your reply. At the time, I never thought to take a screenshot showing that I had passed the levels to complete the Star Chaser. I think it was just such a relief to finish it!
I did contact the CM at the time and I shall now do as you suggest and contact Player Support.
-
@CassD, I remember having the same issue with a different costume. When I was 100 points short, someone explained to me that I may have failed to collect all the hidden packages in the event levels. There typically are 3 levels with hidden packages (maybe 4 as @bearwithme recalled) that are worth points (typically 100 each) toward the costume. It is surprising to hear you were 50 points short -- I don't know how that could happen. I would be very interested to hear how your issue gets resolved.
-
Hi @MountainMom. Surely it is very misleading and unfair to allow someone to play the Star Chaser, when they have no hope of getting the costume because they might have missed something needed to gain points and there is no indication of this in the event itself? If I see a package within the game, I aim for it, and, if it's on the map, I usually click on it in any case just to make sure - and I don't want to waste GB and boosters for nothing.
