One move then game ends

dananelle

Regularly I go into a game and get first move then game ends. Does anyone else get this?

YES game is up to date, YES is have logged in/out, YES I have memory etc etc

i have a video that I have lodged with support, just curious if it happens to any one else.

Laurenmlh

I've had this happen when I've had boosters activated and by color changing it doesn't allow any moves. The board, without boosters, ads for a color bomb/ color changing candy should not do this. If you have any of the aforementioned it can create that issue.

dananelle

@Laurenmlh yes it has happened when boosters are activated. However just now I had two games with no boosters activated and lost 2 lives.

Very frustrating!

DaniTheOG

@dananelle / @Laurenmlh

Yeap, happens to me on & off specially on mobile & specially when playing the first move of a level right after opening the app after having received timed boosters.

❓️ Let's see if anyone else has the same issue. ⤵️🏷️

• Please peeps, let us know if you have encountered this issue & make sure to also say if you are playing on mobile or PC and provide your game ID so that, if a Mod or CM sees this, they can assist us promptly.

Spoiler Warning

FriendsEvol. teammates ---> @bearwithme, @Boybinary, @BQN537, @carmenechevarria, @CassD, @Cats4Caz, @dananelle, @gr33n3y3z, @headoperations, @istuff, @jeanps, @me6412, @MollyS, @Nat09, @Nix66, @Racoon7, @rebelchild, @siti_payung, @Spieler_8675309 & @teresawallace44.

*** Other friends of Friends ---> @aautz1, @aijaziqbal, @AkumaXX, @AmberRaeLeo, @Amoonmoon, @Anahita_2005, @Andres-2, @Angel_Natasha, @bekicrusher, @BubbleGumSoda, @candycrushinit, @carmenechevarria, @CerbeRus777, @Crimson_Dawn, @criscount, @David5023, @debrichmond, @Diamond Lim, @ElenaVorona, @Elenna, @encantes, @EnergizerBunny, @Erika0811, @Freddy_, @gamepower, @Glenn1972, @GlenysB, @GranBarb, @Hell66, @jellyjean, @johamilton, @kiara_wael, @LadyGaivman, @laley, @Laurenmlh, @lemcbl, @little_kay, @LoveDachs, @maf34100, @MiladyR, @Moh1977, @mysticalmysty, @Nck, @ndaoz, @Niki_bg, @Nikolaos_Prodromidis, @Nwosu, @paul5473, @pearl_chetna, @Pitty_Kitty, @PrettyBubbles, @Princess_Jessica, @PummyRaj, @quad5, @rajdeeptb, @RegalRenz, @santo_chris97, @Scooterpie, @Shagunpro, @sharkeymw, @Sharon_Loose, @Sofia1992, @S_u_n_s_h_i_n_e, @tininha1975, @Tzvi_Marcu, @wafercookieflippers, @Werner_Cichy & @Yosca.

*** Friends Mods & CMs ---> @Lola_Pop, @FluffyDinosaur @DieOmimi & @MountainMom

aautz1

It's happened to me a few times

maf34100

Well, this is what happens to me at the end of a BWS level. I won the level but the game freezes and I have to leave app and enter again. I play on a lapotop and here is how it looks

BubbleGumSoda

This has not happened to me while playing but if it does am going to report it fast.

thanks for the tag @DaniTheOG

siti_payung

Base on your experience..I will remind my self to take pictures as evidence otherwise people will say only hearsay.

Princess_Jessica

Yes I have had this happen a few times. Very frustrating when this happens i have to close out the app and reopen it makes me so mad especially if i have few moves left and about to win the level then have to close out the app and reopen. I've had it happen to me when getting timed boosters and then open the app back up and no timed boosters these games are very frustrating at times and sometimes a rip off when receiving boosters I've won boosters and then not get them I've had al kinds crazy things happen 🙄

CassD

Hi @dananelle. I haven't experienced this - yet. If I.do, I'll certainly report it. Hope that, like me, you get the right response from.Player Support.

[Deleted User]

Hi @dananelle my game used to freeze a lot back when I had ads but since they took my ads away my game does not freeze very often. It only freezes sometimes (but very rarely) when I have active colouring boosters. The colouring boosters colour the board twice (instead of once) then the game normally freezes after that. However, sometimes the board is coloured twice and it does not freeze. 🤷‍♀️

Laurenmlh

I've had this happen when I've had boosters activated and by color changing it doesn't allow any moves. The board, without boosters, ads for a color bomb/ color changing candy should not do this. If you have any of the aforementioned it can create that issue.

dananelle

@Laurenmlh yes it has happened when boosters are activated. However just now I had two games with no boosters activated and lost 2 lives.

Very frustrating!

DaniTheOG

@dananelle / @Laurenmlh

Yeap, happens to me on & off specially on mobile & specially when playing the first move of a level right after opening the app after having received timed boosters.

❓️ Let's see if anyone else has the same issue. ⤵️🏷️

• Please peeps, let us know if you have encountered this issue & make sure to also say if you are playing on mobile or PC and provide your game ID so that, if a Mod or CM sees this, they can assist us promptly.

Spoiler Warning

FriendsEvol. teammates ---> @bearwithme, @Boybinary, @BQN537, @carmenechevarria, @CassD, @Cats4Caz, @dananelle, @gr33n3y3z, @headoperations, @istuff, @jeanps, @me6412, @MollyS, @Nat09, @Nix66, @Racoon7, @rebelchild, @siti_payung, @Spieler_8675309 & @teresawallace44.

*** Other friends of Friends ---> @aautz1, @aijaziqbal, @AkumaXX, @AmberRaeLeo, @Amoonmoon, @Anahita_2005, @Andres-2, @Angel_Natasha, @bekicrusher, @BubbleGumSoda, @candycrushinit, @carmenechevarria, @CerbeRus777, @Crimson_Dawn, @criscount, @David5023, @debrichmond, @Diamond Lim, @ElenaVorona, @Elenna, @encantes, @EnergizerBunny, @Erika0811, @Freddy_, @gamepower, @Glenn1972, @GlenysB, @GranBarb, @Hell66, @jellyjean, @johamilton, @kiara_wael, @LadyGaivman, @laley, @Laurenmlh, @lemcbl, @little_kay, @LoveDachs, @maf34100, @MiladyR, @Moh1977, @mysticalmysty, @Nck, @ndaoz, @Niki_bg, @Nikolaos_Prodromidis, @Nwosu, @paul5473, @pearl_chetna, @Pitty_Kitty, @PrettyBubbles, @Princess_Jessica, @PummyRaj, @quad5, @rajdeeptb, @RegalRenz, @santo_chris97, @Scooterpie, @Shagunpro, @sharkeymw, @Sharon_Loose, @Sofia1992, @S_u_n_s_h_i_n_e, @tininha1975, @Tzvi_Marcu, @wafercookieflippers, @Werner_Cichy & @Yosca.

*** Friends Mods & CMs ---> @Lola_Pop, @FluffyDinosaur @DieOmimi & @MountainMom

aautz1

It's happened to me a few times

maf34100

Well, this is what happens to me at the end of a BWS level. I won the level but the game freezes and I have to leave app and enter again. I play on a lapotop and here is how it looks

BubbleGumSoda

This has not happened to me while playing but if it does am going to report it fast.

thanks for the tag @DaniTheOG

siti_payung

Base on your experience..I will remind my self to take pictures as evidence otherwise people will say only hearsay.

Princess_Jessica

Yes I have had this happen a few times. Very frustrating when this happens i have to close out the app and reopen it makes me so mad especially if i have few moves left and about to win the level then have to close out the app and reopen. I've had it happen to me when getting timed boosters and then open the app back up and no timed boosters these games are very frustrating at times and sometimes a rip off when receiving boosters I've won boosters and then not get them I've had al kinds crazy things happen 🙄

CassD

Hi @dananelle. I haven't experienced this - yet. If I.do, I'll certainly report it. Hope that, like me, you get the right response from.Player Support.

[Deleted User]

Hi @dananelle my game used to freeze a lot back when I had ads but since they took my ads away my game does not freeze very often. It only freezes sometimes (but very rarely) when I have active colouring boosters. The colouring boosters colour the board twice (instead of once) then the game normally freezes after that. However, sometimes the board is coloured twice and it does not freeze. 🤷‍♀️