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Hi @ravii85 welcome to our community in the forum of Candy Crush Friends Saga.
Please try our standard troubleshooting measures:
- Check your free memory, you need at least 2 GB
- Check if there are updates to your app and run them
- Clear the cache (don't clear data!) when using a mobile device
- Then turn off your device completely to keep it off for at least 10 seconds.
Please let me know if these measures have helped. Thanks.