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Problem on Level 587

24

Answers

  • kelseymg
    kelseymg Posts: 5

    Level 2

    Well that wasn’t for me duh lol but I also contacted support hahaha

  • PummyRaj
    PummyRaj Posts: 44,056
    edited August 2020

    Hello @Nikhil_Kakde Hearty Welcome Back to our Wonderful King Community πŸ€—

    The Studio has discovered an issue last week with "Cookies appearing" in the levels.

    Can you go to your App Store / Google Play store -- search for "Candy Friends Saga" -- Once the game appears, check if you can see "Update" tab next to the name of the game?

    An updated version was released this week with a fix for this particular issue. Once we install that latest version, your levels will work properly again πŸ‘οΈ


    Please let me know if you need any further assistance. You can simply type your reply in the comment box given below.

    All the very best! Have a Crushastic Day 🍭 🍭

  • PummyRaj
    PummyRaj Posts: 44,056
    edited August 2020

    Hello @Sergiuzzo @kelseymg @Jadran74 @fifia @Nikhil_Kakde

    Hearty Welcome to all of you to the Wonderful King Community πŸ€—


    The Friends Game Studio has discovered an issue last week with the "Cookies" levels. Because of that issue, you all are stuck in level # 587 right now πŸ™„


    Please go to your App Store / Google Play store -- search for "Candy Friends Saga" -- Once the game appears, check if you can see "Update" tab next to the name of the game?

    An update was released this week with a fix for this particular issue.Β Once we install that latest version, your levels will work properly and the Cookies will drop down againΒ πŸ‘οΈ


    ** And the latest version should be 1.41.5


    Please let me know if any of you need any further assistance.

    Thank you very much for your understanding and patience πŸ™

    All the very best! Have a Crushastic Day 🍭 🍭

  • PummyRaj
    PummyRaj Posts: 44,056

    Hello @Jadran74 πŸ€—

    Thank you for replying back. Even-though I could not understand what the screenshots are saying, I was able to figure out that you have already installed the latest version 1.41.5 (from the first screenshot that says "Settings").


    It means that the Update did not fix the issue! Let's wait and see if it is the same for all the players or just on your device!

    In the mean time, can you please post these below details πŸ‘‡οΈ

    1) Device you are using; (2) Your Game user ID number.

    To find your ID number ---> Β If you are on "Home" screen, you can directly click on "Profile" tab -- if you are inside the game (on Map screen), click on the "Settings" (Cog Wheel icon) -- then click on "Profile" tab -- Double Click on the "King Emblem" that you see on top of the screen -- You will see your ID number -- simply copy and paste it hereΒ πŸ™‚


    Once I have all the players' ID's (those who still have the issue), I will escalate to the Community In-charge and request them to find out from the Studio.

    Once again, Thank you for your patience and understanding πŸ™

  • Liekje1985
    Liekje1985 Posts: 3

    Level 1

    Hi,

    Thanks for helping out here!

    I'm using a Samsung S20 device, and my user ID is 8179754512.

    Lieke

  • PummyRaj
    PummyRaj Posts: 44,056

    Hello @Liekje1985 Hearty Welcome to our Wonderful King Community πŸ€—

    You are most welcome πŸ’œ And Thank you for providing the needed details to escalate this issue πŸ‘οΈ


    Did you already install the latest version on your device too?

    Both you and @Jadran74 are using Android devices! Probably the issue is not resolved for Android devices!!!

    Let's wait to hear from all other players πŸ™‚

    Thank you very much for being patient and understanding πŸ™

  • Nikhil_Kakde
    Nikhil_Kakde Posts: 31

    Level 3

    Thanks for the help!

    I have latest version of the game but still have this issue.

    I'm playing on Redmi note 5 pro.

    And my user ID is 9837786754.

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