Game keep crashing

Sue_Bellwood · August 2020

I play on Kindle Fire HD and the game keep crashing and kicking me out completely.

This has been going on for weeks, but has been really bad today!

Please help!

aijaziqbal · August 2020

Hi and welcome to the community.

Please check the below link for your help.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Sue_Bellwood · August 2020

@aijaziqbal ...Thank you for answering.

I have tried all of that, and still no good. I do not have a problem on any other King game, just Candy Crush Friends!

I love the game, but cannot get into it today at all!

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1023002#Comment_1023002

Hi dear once again.

Have you also done the reinstallation of the game. ( you will lose your boosters by doing so).

Sue_Bellwood · August 2020

@aijaziqbal ...Hi again, and again, thanks for trying to help me.

Yes I have tried that also.

I wonder if it is a problem at Kings end?

KING...Can you help at all please?

rajdeeptb · August 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/310178/game-keep-crashing

hi dear welcome to our community

Sorry to hear about your Problem

Try these 3 steps-

✓Update your Game To Latest Version

✓Check your internet connection. If it's slow, Try switching to Wi-Fi.

✓If any of the above methods doesn't works, go in your phone's Settings and Press the following-

Settings>Apps/Application Manager/Apps & Notifications>Apps info/Apps>Candy Crush Friends Saga>Clear Cache/Storage>Clear Cache

I hope this helps. Have A Nice Day.

hope this helps have fun

Diamond_Lim · August 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/310178/game-keep-crashing

Welcome to Sweet King Community, 👑

How about you can click here (App has Stopped on Android Version) then you follow these steps of this problem that I hope this helps! (This solve discussion by Community Team) 😊

Have a nice and safety day! 😊

Sue_Bellwood · August 2020

@Diamond Lim ...Thank you for trying to help me.

I don't play on my phone, I play on my Kindle, and still have the same problems today.

KING.....is it something you can fix at your end, as it's similar to the problem on another King game months ago, and you found a fix for Kindle users? I really hope you can help...PLEASE!

Diamond_Lim · August 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1024743#Comment_1024743

Okay! Thanks for your answering! 😊

You can answer what's your model or serial number that I will tagging @Crazy Cat Lad help you this problem if he can. 😊

How to find the model or serial number?

Going into your device’s Settings menu.
Find the Device Info option and tap it.
The model number/ serial number should appear along with things like the MAC Address and other info

Have a nice and safety day! 😊

Sue_Bellwood · August 2020

@Diamond Lim ....Thank you very much.

@Crazy Cat Lad was involved in sorting the other issue before on Kindle.

It's ...D025 serial number....AOAO 3334 02EH

Thank you so much for trying to help, and I appreciate it very much1 :)

Diamond_Lim · August 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1024802#Comment_1024802

You are welcome! 😊

Game keep crashing

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