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Glitch (frozen screen) in level 1983
MountainMom
Posts: 10,504 Friends Moderator
in Support
I have tried to play level 1983 with Dachs as my Friend three times with the same result -- a frozen screen. I did the recommended troubleshooting steps after the second occurrence but got the same result on my third attempt. Quite annoying to have to close the game and lose a life. I next tried to play the level with a different Friend, this time using the Jelly Queen, and passed the level with no problems. Please refer this Dachs issue to the technical team. I play on an Android tablet. Screenshots are attached below.
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Answers
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Hello @Glenn1972 and @Freddy_Falkner, I am hoping you might be able to help me out with a recurring problem.
I am disappointed to report that the glitch with Dachs continues. As you can see, I first reported this issue on October 17 regarding level 1983. At the time, QueenB was following the issue. However, it has happened again! Here is another frozen screen after selecting Dachs to be my "friend" on a new level -- this time on level 2123. Again, this happened when I had two color bombs and my only move is to exit the game. Very frustrating! My game version is up-to-date on my Android tablet.
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Hi @MountainMom and @Freddy_Falkner
I am going to tag @kiara_wael also, she may offer a better answer than I and is currently more involved with these issues.
Thank you for adding such a nice screenshot and information.
May I ask what type device you are playing on?
Thank you
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Hi @Glenn1972, Thank you for the quick response. I am playing on a Samsung Galaxy Tab S3 SM-T820. It is an Android device. This issue only happens with Dachs and it occurs inconsistently. Thanks for tagging @kiara_wael to help.
