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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
why does my game keep shutting down?
Answers
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Mine does too! Very annoying! I don’t see an answer posted though.
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Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
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🍭 Have a nice and safety day! Sugar Crush! 🍭
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Mine keeps crashing.
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Yes Friends saga on an iPad.
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Hi and Welcome to our Community
Please check this page for help
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It would be good to know which device you are playing with.
Be sure to check your game and device for updates. Turn it off once, wait a little, and then turn it on again.
If the problems persist, give us more detailed information about your device.
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Try Check update-Close all apps-Restart device-Open game-Log in back.
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Hello there @clacey87 and @fishwlips, Happy New Year to you both!
May I know whether you are receiving an connection error message and not able to log in to the game as per below?
Some of you may have noticed this message when trying to connect to Facebook or your King account in the game:
This is under investigation and the tech team is doing what they can to find a solution for this. We will post any updates and more info about this here as soon as there is any news on this.
However, you may try and disconnect the device from internet, wait for several seconds or more before reconnecting back to the internet to see if it works. If it doesn't, I recommend that you refer to the link shared by Ms Diamond Lim and check on your device compatibility with the game
Thanks for your patience!
🙂
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Hi @Rob_Hall !
I moved your post from Candy Crush to the Candy Friends forum.
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