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Favourite friends disappeared from player list
Hi, I don't know, if someone can help me, but...
Since a few days all my Friends from my King account's favourite friends list have disappeared from the player list in Candy Crush Saga. The crazy thing is, my friends can still see me in their player lists and they send me lives and so one, but I don't get their help. Of course I'm not able to send them lives, because they're not in my list.
I tried to reinstall the app, but that didn't work. I tried to delete them from my fovourite friend list, in order to add them again. But I can't even delete them!
I'm playing the app with my King account, which is synchronized with Facebook. But I deleted the game on my Facebook-Account a few years ago. Now I locked in with Facebook again, in hope, it would perhaps bring me back my Friends, but after this I had not a single friend! Not even an "unknown" one! So I deleted the app on Facebook again and one day later the "unknown" Friends were back again (those I get automatically on my King-Account).
I also tried to contact the support but the only answer I got is an computer generated answer which doesn't help in any way. You see, I tried a lot and now I'm really desperate.
Can anyone please help me???
Many thanks in advance!
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Comments
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@Freddy_Falkner Thanx for your fast answer! But I checked all those permissions and everything is allright... 😔 I don't know what else I shall do or what else I shall check.
My friends disappeared suddenly, though I didn't change anything!
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Hi @Jofoxx . Welcome to our Community
No worries , sometime its happen to my game just make sure Check app update - Log out game - Restart Device - Open game and Log in. and Your friends will come again ,
Thank you
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@kiara_wael Thanx for your answer...
I've tried everything, what came in my mind... Deleted app, reinstalled app, checked permissions, tried on different devices (mobile, laptop)... Nothing could solve the problem. I hope you're right and my friends appear again as fast as they have disappeared! But if there's someone with the same problem,or someone with a quick solution - please tell me!!!
Just one another question 'cause I'm interested: Am I able to delete my favourite friends on my King account in another way as to click on the trashcan?
Many greets and Thanx for all your answers.
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Jofoxx, I was wondering if you resolved this issue. My husband's account is doing the same thing. He has no friends listed on his laptop app, phone app, or through facebook. We have tried everything uninstalling & reinstallig the app, checked the setting and permissions on facebook etc. He is going crazy. It has been this way for at least a month now and we just can't figure out what is going on.
Any advise would be greatly appreciated.
ClickChick
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@ClickChick It's crazy, but there was nothing I could do. And then suddenly all my friends were back. Without doing something but wait. Just like everyone told me.
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How do i add friends ?
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👋 廾ⅰ @Jofoxx & @ClickChick, welcome to the Community!
ℹ️ There is a known issue with Facebook connectivity (Avatar/Friend List). King is currently working with Facebook to fix this & will get everything back to normal as soon as possible.
- In the meantime, we recommend that you do not take any steps to resolve the problem yourself, such as logging out of your Facebook profile or reinstalling the game.
- This issue won’t affect the familiar gameplay or your normal level progression. However, it might mean that you might not see your Avatar and/or might be unable to see other Facebook-connected players.
---> Once the fix is in place, your Avatar will reappear & Facebook Friends List will return.
Cc. @Freddy_ & @kiara_wael
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@Miss_Dani Hi this has been moved to here but not sure why as user states it is for candy crush saga in the first line
?
Confused.com
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You are right @Freddy_, thanks for the heads up. 🙌
I'll ask for the thread to be moved to CCS.
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