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💰 Join our contests and win Gold Bars HERE and HERE
🏅Earn badges! Join the Weekly Race HERE and share your scrapbook HERE
Answers
Hello again dear @Pitty_Kitty 😃 We are all good, Thank you 💜
That's great to know that other characters are back in your team 🙌 👍️
How did it happen? Did you do anything differently OR installed an update? Can you please let me know?
Just as I was suspecting... the issue is occurring on Samsung devices (for now)!
I have attended the thread by "Annielynn", as Werner as tagged me there. But for some reason, my comment is not being posted and staying in Draft (It happens sometimes, I will have to keep on trying 😅)
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1 · 1Helpful Woah! Sweet Love HahaIt was also on Windows 10 PC, but it is fine with me on Android and PC now. Even before the latest updates.
The last completed levels
Candy Crush Saga , Level 8810
Candy Crush Friends Saga , Level 4080
Candy Crush Soda Saga , Level 3160
Diamond Diaries Saga , Level 100
Bubble Witch 3 Saga , Level 19
Pet Rescue Saga , Level 41
Blossom Blast Saga , Level 25
Papa Pear Saga , Level 108
Farm Heroes Saga, Level 1
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0 · Helpful Woah! Sweet Love HahaJust updated the app yesterday, as I said in my first comment 😃 I didn't do anything else in my game nor in my device.
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0 · Helpful Woah! Sweet Love HahaHello @annielynn79 🤗 A Warm Welcome to our Wonderful King Community!
I am so sorry to know that the Bubblegum Troll is being mischievous in your game and does not want to help you out with the level 🤔
Can you please tell me which device you are using? Also, is it only the "Angel Bubblegum Troll" that is having the loading issues? All other characters working fine?
I would suggest you to finish the level with another character OR different costume of BGT for now, UNTIL the issue gets resolved.
Once the team is back to work, I will come back with any update I have 👍️
Thank you very much for understanding and your patience.
Talk to you soon. Have a Crushastic Day 🍭 🍭
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0 · Helpful Woah! Sweet Love HahaHello @PummyRaj,
I had the same issue with Olivia on rtwo different levels -- 2345 and 2349. I play on an Android mobile device and my version is up-to-date.
Thank you for working with the Studio to fix this.
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1 · 1Helpful Woah! Sweet Love HahaHello,
since a few days, my bubblegum troll ist always loading. I can't use it. All the other characters are working perfectly. And the original troll disappeared from my album (maybe he is in vacation? 😂)
I play the game on a Xiaomi-Android-Smartphone. I've already stopped the game, deleted it, but nothing helped. It is always the same situation. I read other posts from persons who had the same problem. Can you help me too? Thank you very much.
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0 · Helpful Woah! Sweet Love HahaI think you can sign out and log in your email
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0 · Helpful Woah! Sweet Love HahaI tried, but it does not work.
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0 · Helpful Woah! Sweet Love Haha@sleepy1701 Hi and welcome, I had the issue of the normal bubblegum troll going missing and had to contact customer support regarding getting this reinstated to my device. would also suggest messaging them regqarding the character always loading as they may be able to assist you with this as well, but in my experience this is normally a temporary error that will sort it self out.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
If you still have any issues please let us know
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaI emailed the Support directly from the game. Hope they can help. Thanks for your answer 🤗
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0 · Helpful Woah! Sweet Love HahaGood luck👍️
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0 · Helpful Woah! Sweet Love HahaI have the same issue. Olivia the Witch will not load on either of my android devices for any level she is an option. Been that way for weeks.
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0 · Helpful Woah! Sweet Love HahaHello @annielynn79 @MountainMom and @jaloopy 🤗
Thank you all for your patience.
The Friends Studio is aware about this issue and working on to find out why & where the issue is! Hope we will have an update on Monday.
Everybody is off due to the weekend. Hence, I request you to please be patient for couple more days.
Thanks a lot for understanding and have a Crushastic Sunday 🍭 🍭
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1 · 1Helpful Woah! Sweet Love HahaHello @jaloopy 🤗 A Warm Welcome Back to our Wonderful King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using? Also the version you have right now?
Looking forward to talk to you soon. Have a great Sunday ahead 🍭 🍭
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0 · Helpful Woah! Sweet Love HahaHi, I have a problema, when I must choose a partner or friend (troll de chicle ángel) I cant select because it is "downloading" state...
This has hurt me a lot on several levels
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0 · Helpful Woah! Sweet Love Haha