Joining team on PC causes game crash

Toosweet · January 22

On the PC version of the game , I left my old team to join a new one. Every time I attempt to join a new team after that, my game crashes. Thanks for your attention to this matter.

Freddy_Falkner · January 22

@Toosweet Hi and welcome , which game is this for ? also when you try to join another team it will take you to a second page. if you have an ad blocker / pop up blocker this will prevent the page showing and cause the game to crash so make sure you have this turned off.

other than that try the standard troubleshooting tips and check your device and game are up to date if playing via a browser clear the cache and log out and restart your device and then log back in and see if this resolves your issue

Thank you.

Toosweet · January 22

I'm talking about Friends Saga , I have the most recent version 1.50.3.0 , which was updated today. I'm playing the Windows PC version of the game. I've logged out and back in using the account associated with the game. I've also turned off my ad blocker and its still crashing.

PummyRaj · January 22

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1370522#Comment_1370522

Hello dear @Toosweet 🤗 A Warm Welcome Back to this Wonderful King Community!

I think you are playing the game on Windows 10, right?

I guess the "Teams" is fairly new feature, which is being sent over to only few players as part of a test!

So, you will have to bear with us and have a bit more patience until the glitches get cleared.

But, thanks a lot for providing your feedback. Since it is the weekend, we will not have any help from the Community Team, till Monday.

Once they get back, I will try to find out if there is anything that needs to be done from your side and will let you know.

Toosweet · January 22

Yeah , im playing on Windows 10. Thanks for the help.

PummyRaj · January 22

Hello again @Toosweet 😃

One question! Is your game crashing ONLY when you are trying to join a new team? Are all other aspects of the game are working fine?

Also, would you please tell me which part of the world are you living in (just my curiosity to know where did this new feature arrive first 😁)!

Toosweet · January 22

To answer the 1st question , everything else is working normally. Trying to join a new team after I left my old team.is when the game is crashing.. The 2nd question is the Eastern US.

PummyRaj · January 22

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1370791#Comment_1370791

Thank you very much 🙏

PummyRaj · January 24

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1370791#Comment_1370791

Hello dear @Toosweet 😃 Hope you are having a nice weekend!

I am sending the details of your complaint to our Friends Community In-charge!

Can you please give me your game user ID number? I am not sure if they need it or not, but let's keep it handy 🙂

Please let me know if you need help to find it.

Have a pleasant rest of the evening 🍭 🍭

BillyWizz27 · January 29

Hi, I am also having the same problem on Windows 10 pc version. The only difference to Toosweet's problem is that I have never been on a team before. Playing from UK. Otherwise the game plays fine. Just crashes when I want to join a team.

Indi2019 · January 30

Hola, tengo el mismo problema, al intentar unirme a un grupo el juego se cierra. Lo estoy usando en la PC con Windows 10

Diamond Lim · January 30

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1386355#Comment_1386355

Welcome to Sweet King Community! 👑

Sorry for your reply because we can only use English on this area. Don't worry! You make sure use Google Translate to translate English Language as well on next time. 😉

** If you speak/use Spanish, French or German Language, Join International Corner Here! **

jjdigcam · January 30

There is an icon on my game board to join a team to play the mail delivery game. Every time I click on the icon the whole program shuts down. I have logged in and out, and rebooted. Nothing has worked. It's one of my favorite challenges. Any help will be appreciated. JoAnn

Miss_Dani · January 30

Hi @jjdigcam, welcome to the Community!

Werner_Cichy · January 30

https://community.king.com/en/candy-crush-friends-saga/discussion/326361/dachs-icon

I would wait to uninstall in any case. The 4000 level event starts on Monday. I suspect that the other events will be suspended. So these don't appear.

Sannegirl1996 · January 30

Hello, I have a problem for the “Create a team” because I got a message say “Cautious or offensive language is not allowed!” But I write very neatly. How can I make a new team? Helppp...

Joining team on PC causes game crash

Answers