🌈 Pot of Gold! Infos on the event HERE
☘️ 300 Gold Bars to be shared among the winners of our Gold Hunt HERE
💜 Women's Month! Celebrate with us HERE and HERE
☘️ 300 Gold Bars to be shared among the winners of our Gold Hunt HERE
💜 Women's Month! Celebrate with us HERE and HERE
Answers
Hello Werner 😃
Did Summer Tiffi come back into your game? How about your Android device and on Windows 10?
Please let me know.
- Report
0 · Helpful Woah! Sweet Love HahaYes, Tiffy works again on android and PC.
Thanks
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
- Report
2 · Helpful 1Woah! 1Sweet Love HahaHi @PummyRaj
This issue appeared to me too yesterday after the app updated to the latest version (1.51.4) in my Android mobile
The update fixed the crashing problem that happened after I get booster stickers from watching ads. I'm able to accept my extra ads rewards, return to the main map but when I click on any level I can't play because no costume can be chosen. I tried them all, nobody works unless I close the app and launch it again, then the costumes reappear. I logged out, cleared cache, restarted my phone and logged in but this still happens every time I watch ads, it's not a big issue in the end but I wanted to report it
EDIT: now the characters loading issue happens after watching ads for extra moves too
- Report
1 · 1Helpful Woah! Sweet Love HahaHello dear @Pitty_Kitty 🤗 Hope you and family are doing great!
I am sorry to know that the "characters loading" issue has occurred in your game too 😔
At first I thought it could be the special characters, as Werner and Pinga were having issue with Summer Tiffi. But, looking at your screenshots, it is definitely not! Thank you for sharing them.
Are you on a Samsung Device or iOS? Also, not sure if the team needs it or not, please post your game ID also.
Talk to you soon. Have a Crushastic Day 🍭 🍭
- Report
1 · 1Helpful Woah! Sweet Love HahaI'm great thank you @PummyRaj, hope the same for you and your family 😃
My device is Samsung (Android) and my ID is 6875273150
By the way, I'm able to restore all my characters but angel bubblegum troll doesn't cooperate (I mean, what do we expect from him 🤣) and I can't make it work now. I don't have original bubblegum troll in my scrapbook so I can't use the character at all on my mobile.
(Angel BGT works fine on my w10 app)
I saw @annielynn79 is having a similar problem with Angel here
- Report
1 · Helpful Woah! 1Sweet Love HahaHello again dear @Pitty_Kitty 😃 We are all good, Thank you 💜
That's great to know that other characters are back in your team 🙌 👍️
How did it happen? Did you do anything differently OR installed an update? Can you please let me know?
Just as I was suspecting... the issue is occurring on Samsung devices (for now)!
I have attended the thread by "Annielynn", as Werner as tagged me there. But for some reason, my comment is not being posted and staying in Draft (It happens sometimes, I will have to keep on trying 😅)
- Report
1 · 1Helpful Woah! Sweet Love HahaIt was also on Windows 10 PC, but it is fine with me on Android and PC now. Even before the latest updates.
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
- Report
0 · Helpful Woah! Sweet Love HahaJust updated the app yesterday, as I said in my first comment 😃 I didn't do anything else in my game nor in my device.
- Report
0 · Helpful Woah! Sweet Love HahaHello @annielynn79 🤗 A Warm Welcome to our Wonderful King Community!
I am so sorry to know that the Bubblegum Troll is being mischievous in your game and does not want to help you out with the level 🤔
Can you please tell me which device you are using? Also, is it only the "Angel Bubblegum Troll" that is having the loading issues? All other characters working fine?
I would suggest you to finish the level with another character OR different costume of BGT for now, UNTIL the issue gets resolved.
Once the team is back to work, I will come back with any update I have 👍️
Thank you very much for understanding and your patience.
Talk to you soon. Have a Crushastic Day 🍭 🍭
- Report
0 · Helpful Woah! Sweet Love HahaHello @PummyRaj,
I had the same issue with Olivia on rtwo different levels -- 2345 and 2349. I play on an Android mobile device and my version is up-to-date.
Thank you for working with the Studio to fix this.
- Report
1 · 1Helpful Woah! Sweet Love HahaHello,
since a few days, my bubblegum troll ist always loading. I can't use it. All the other characters are working perfectly. And the original troll disappeared from my album (maybe he is in vacation? 😂)
I play the game on a Xiaomi-Android-Smartphone. I've already stopped the game, deleted it, but nothing helped. It is always the same situation. I read other posts from persons who had the same problem. Can you help me too? Thank you very much.
- Report
0 · Helpful Woah! Sweet Love HahaI think you can sign out and log in your email
- Report
0 · Helpful Woah! Sweet Love HahaI tried, but it does not work.
- Report
0 · Helpful Woah! Sweet Love Haha@sleepy1701 Hi and welcome, I had the issue of the normal bubblegum troll going missing and had to contact customer support regarding getting this reinstated to my device. would also suggest messaging them regqarding the character always loading as they may be able to assist you with this as well, but in my experience this is normally a temporary error that will sort it self out.
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
If you still have any issues please let us know
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaI emailed the Support directly from the game. Hope they can help. Thanks for your answer 🤗
- Report
0 · Helpful Woah! Sweet Love Haha