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Answers
Good luck👍️
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0 · Helpful Woah! Sweet Love HahaI have the same issue. Olivia the Witch will not load on either of my android devices for any level she is an option. Been that way for weeks.
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0 · Helpful Woah! Sweet Love HahaHello @annielynn79 @MountainMom and @jaloopy 🤗
Thank you all for your patience.
The Friends Studio is aware about this issue and working on to find out why & where the issue is! Hope we will have an update on Monday.
Everybody is off due to the weekend. Hence, I request you to please be patient for couple more days.
Thanks a lot for understanding and have a Crushastic Sunday 🍭 🍭
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1 · 1Helpful Woah! Sweet Love HahaHello @jaloopy 🤗 A Warm Welcome Back to our Wonderful King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using? Also the version you have right now?
Looking forward to talk to you soon. Have a great Sunday ahead 🍭 🍭
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0 · Helpful Woah! Sweet Love HahaHi, I have a problema, when I must choose a partner or friend (troll de chicle ángel) I cant select because it is "downloading" state...
This has hurt me a lot on several levels
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0 · Helpful Woah! Sweet Love HahaIf I understand correctly, you cannot load the costume. Some costumes have been downloaded lately. Can you tell us which device you are playing with exactly?
I had the last week too, after 2 days it was over, I suspect the King Server is overloaded on the weekend
@PummyRaj
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
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1 · Helpful Woah! 1Sweet Love HahaHello @Zeoboromir 🤗 A Warm Welcome to our Wonderful King Community!
I am so sorry to hear that your "Angel Bubblegum" is not working in your game!
Unfortunately, some of the "special costumes" are having some hard time and hence, they are staying in "loading" state! More and more players are complaining and having this issue from about 2 weeks!
The Friends Game Studio does knows about this issue and are looking for the ways of how to fix it. But, looks like, it is taking longer than expected!
Can I request you use another character to play the level and win it?
Please be patient with us and keep an eye on this thread for any updates about the issue.
By the way, can you please tell me which device you are using? Is it an Android OR an Apple device?
If it is an Android, which brand is it (LG, Samsung, etc.,).
Please type your reply in the box given below to my comment.
Hope to talk to you soon. Have a great rest of the day 🍭 🍭
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0 · Helpful Woah! Sweet Love HahaHello @sleepy1701 🤗 A Warm Welcome to our Wonderful King Community!
I am very sorry to hear that there are character "loading" issues in your game 😔 Unfortunately, this issue will not be solved by the Customer Support Team.
As you have noticed, it is not just you, but many players are having this same issue. In these kind of instances, ONLY the Friends game Studio will be able to help us but not the Customer Support team.
The Studio is working hard to fix this issue and our Friends Community In-charge is waiting to hear back from them. Since the weekend is over, probably our wait too will be over with some good news! Let's see.
Until we get the news, I request you to please be patient and wait for any updated news that we will bring 🙏
Thank you very much for understanding! Have a fantastic rest of the day 🍭 🍭
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0 · Helpful Woah! Sweet Love HahaHello @PummyRaj ,
thanks for your answer.
I sent an e-mail to Support but so far I only received automatically answers pointing to the Help-Center. So I keep waiting und don't want to lose hope 😅😂
Have a great day, too 🤗
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0 · Helpful Woah! Sweet Love HahaIt happens when using my new Moto G Power phone, my old Moto phone, or my Samsung Tablet.
Thank you.
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0 · Helpful Woah! Sweet Love HahaYes it happens everywhere. I hope it will be fixed by tomorrow at the latest. For me it only took a few days before they were back.
The last completed Levels
Candy Crush Saga , Level 9035
Candy Crush Friends Saga , Level 4180
Candy Crush Soda Saga , Level 3490
Papa Pear Saga , Level 108
Diamond Diaries Saga , Level 100
Pet Rescue Saga , Level 44
Blossom Blast Saga , Level 25
Bubble Witch 3 Saga , Level 19
Farm Heroes Saga, Level 2
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0 · Helpful Woah! Sweet Love HahaHi @Lola_Pop 😄
I saw today Android app updated but I can't still use angel bubblegum troll, the only costume I have for the character 😔.
I logged out an in, cleared cache and switched on and off my device but nothing. I take it there aren't any news on this issue? Is it costume specific or does it affect all the character's costumes? I don't have standard bubblegum troll in my game so I can't test it. Or use the character at all. It'd be nice if I could disable BGT and choose a 4th different character instead when I can't pass the level with the other 2 options .😪
Looking forward to hearing some news or suggestions about this
Thank you 😃
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1 · Helpful Woah! 1Sweet Love HahaHello dear @Pitty_Kitty 🤗. Hope you had a great weekend 🌺
I am regularly following up with our Lola_Pop regarding this “characters loading” issue along with few other issues we have right now in the game.
Unfortunately, the CM’s too do not have any new news from the Studio, except for “we are still investigating”. I think it is mysterious as to why only one specific costume is giving us problems but, not all!!!
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1 · 1Helpful Woah! Sweet Love HahaOne more thing that I forgot mention above @Pitty_Kitty
Just wondering... how many times might have you played this current level? A 4th character does show up, but not sure when!
I have seen this many times in my game. But, we have to be verrrry patient and keep on trying the level and suddenly the character will change 👍. I am not sure what triggers the change though! In some levels, one of the characters changed after 5 trials, and some levels it happened after 20!! (Did I make sense)?
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1 · Helpful Woah! Sweet 1Love HahaPretty sure I've played it a dozen times lol. I also saw the characters change, usually within the same color or if a daily quest requires a specific character. Level 2412 would be a good fit for Yeti but I'm stuck with Odus, Olivia and BGT for some time now. Also, I haven't had a daily quest with Yeti for a long time too, so...🤷♀️
Anyway, thank you for your replies, I guess I'll wait and see 👍🏻
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1 · Helpful Woah! 1Sweet Love Haha