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Welcome to Sweet King Community! 👑
You can read this information here (Why are my characters not loading?) and follow these steps that I hope you can understand to read it and this helps. 😉
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@Subroto Hi and welcome, Please try the tips given by @Diamond Lim to see if this resolves your issue
If not and your characters still remain downloading. The game studio are investigating this at present, but as of yet a fix is to be found. So we have no time frame on when this will be fixed
Thank you