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I've a problem since I reinstall Candy Crush Friends and I recovered my progress, but the characters keep downloading. Why don't download?
Other problem, I was for Chocolate Mountain, but now all environments are Lollipop Meadow and always are the same map. Why don't change the map?
Hello @fsanchez61001 Hearty Welcome to our wonderful King Community ๐ค
I am sorry to hear about the issue in your game!
But, you do not have to worry about it at all and, sometimes it happens (and happened) --> because of the weak internet connection issues or server being down or the main cause that many players are having now-a-days -- "heavy internet traffic".
Please give it some time (may be 2-3 days) and make sure that there is strong internet connection.
Also, please do not worry about the Maps too. That too should become better once the whole game downloads properly.
You just make sure that there is enough free space on your device memory for the games to perform better ---- minimum 2+ GB is required. And the game is up to date with the latest version.
Same thing happened to another player couple of months ago and I am suggesting all this as per that experience ๐
Please let me know if you have further questions or concerns. You can simply post back by typing in the comment box given below.
Hope all your friend characters will appear soon and you will have lot of fun again in your game ๐ญ ๐ญ
Hello @fsanchez61001 Hearty Welcome to our wonderful King Community ๐ค
I am sorry to hear about the issue in your game!
But, you do not have to worry about it at all and, sometimes it happens (and happened) --> because of the weak internet connection issues or server being down or the main cause that many players are having now-a-days -- "heavy internet traffic".
Please give it some time (may be 2-3 days) and make sure that there is strong internet connection.
Also, please do not worry about the Maps too. That too should become better once the whole game downloads properly.
You just make sure that there is enough free space on your device memory for the games to perform better ---- minimum 2+ GB is required. And the game is up to date with the latest version.
Same thing happened to another player couple of months ago and I am suggesting all this as per that experience ๐
Please let me know if you have further questions or concerns. You can simply post back by typing in the comment box given below.
Hope all your friend characters will appear soon and you will have lot of fun again in your game ๐ญ ๐ญ
Iโm haveing trouble with characters downloading since I reinstalled the game for past 3 weeks Im experiencing the problem and I have stable and strong WiFi connection characters are showing downloading only still itโs not download even after a 3 weeks because of this on not able to finish the levels in sticking one level for past 3 days and not able to finish the quest
Hello i wanna know if anybody can help me with this problem. I change my mobile phone recently and now i have a better and more cappacity on it.when i install the game i cant load my last summer tiffy character it is always loading.i try to stop the app,desinstall and candy team sent me the character 2 times but the problem still happens.somebody can help me or has the same problem? Thank so much!
@pinga , All you can do is make sure you keep your device and game up to date and also try restarting your device to see if this helps. This can happen but normally for me restarting the app solves the issue.
Also try why you are in the game disconnecting your wifi for 30 seconds and then reconnect
If above does not help you may need to contact customer support from your game to see if they can look in to your issue
Thank you
Hello @pinga ๐ค A Warm Welcome Back to our Wonderful King Community!
Looks like you are having issue with the "Summer Tiffi" Character, from a while now ๐ค
You said you have changed your phone recently, right? Were you having issue with the Tiffi Character only after you changed your phone OR was it the same before also?
Also, is it only the "Tiffi" - you have this issue? Are all other characters loading fine?
Can you please let me know about these, so that we can talk further?