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pink missing textures

2

Answers

  • gr33n3y3z
    gr33n3y3z Posts: 9,493

    Also I noticed in your one screenshot that the graphic glitches were on your game board do they go away when you're playing or are they stuck on the board making you unable to play the game?

  • AnpuRa
    AnpuRa Posts: 25

    Level 3

    @gr33n3y3z

    My ID is 8504565352

    I can play the game with the glitch. It just covers parts of the board to where I don't know what is there. It only happens on barriers (pretty much anything that isn't a moveable candy) though once that barrier is removed, the glitch goes away on that square.

    Thanks for all your help. Hopefully we can get this sorted out. ;)

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Thanks @gr33n3y3z for reporting this, and thanks to you, to @Freddy_ and to @DaniTheOG for assisting @AnpuRa with so many tips!

    In fact, this is strange and I'm reporting it myself to the Studio, as the tricks provided didn't seem to help. 😊

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @AnpuRa !

    The Game team is investigating this, but they cannot reproduce the error. Can you please tell us the brand and make of the computer you're using, and the OS version? Giving the team as much information as you can will help them find out what's going wrong.

    Thanks a lot for your cooperation! 😊

  • AnpuRa
    AnpuRa Posts: 25

    Level 3

    @Lola_Pop

    I have a Dell Inspiron laptop

    I use Windows 10

    20H2 19042.1052

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Thanks a lot! I've asked the game team, and they're investigating this case. Please head over HERE and post the information that you get about your device. If you don't want to post it in the forum, you can gladly send me a private message, @AnpuRa 😊

    Thanks!

  • AnpuRa
    AnpuRa Posts: 25

    Level 3

    ALolo_Pop

    Here is the info I got.

    Also, I wanted to mention that lately when this issue happens, the game will often crash when I return to the main "game board" page

    DxDiag.txt


  • AnpuRa
    AnpuRa Posts: 25

    Level 3

    I'm still getting the strange pink glitch and the game crashes all the time.

    I have lost somany of my streak rewards as the game will crash after I start a new level.

    It is really making the game hard to plat anymore. I don't know what to do

  • hechicerilla
    hechicerilla Posts: 10,374
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1700073#Comment_1700073

    Hello 👋

    I'm sorry you've been suffering from this problem for so long. My technical knowledge is meager, but I once read somewhere that those pink boxes on the screen are a rendering problem. On the internet you can read about it. I think that it may be a failure in your graphics card. It may be the case that you fail in one game and not in others. Hope you can fix it soon.

  • AnpuRa
    AnpuRa Posts: 25

    Level 3
    edited July 2021

    @hechicerilla

    how would I fix such a thing?

    Buy a new card?

    This is the only game/program/etc. that I have this issue.

    If it was my card, I would think it would affect more than one game

Hey! Would you like to give us your opinion?

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