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Characters stuck downloading- Under investigation!

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Answers

  • tomatopotato
    tomatopotato Posts: 2

    Level 1

    My Olivia doesn't load either. My ID is 12334519940.

    I also tried reinstalling the app, etc. I have been having this problem for 2 weeks and just waiting but it hasn't changed. Thank you

  • kimmyfran
    kimmyfran Posts: 1

    Level 1

    Hello I just switched to a new phone & for some reason queen jelly just says downloading but won't move so I can't use her- any idea how to fix?

  • DieOmimi
    DieOmimi Posts: 41,731

    Hi @kimmyfran Welcome to the community of King-Games. You are here at Candy Crush friends.

    I'm sorry it happened to you too. Please see how it looks with me:

    image.png

    I have already reported it on September 10th but unfortunately no answer from support that shows a solution.

    The standard troubleshooting steps do not help (log out, turn off the device and turn it back on after some time, log in to the game).

    Please be patient and do not take any rash steps. In particular, no uninstallation, all boosters are lost.

    I can only ask you to be patient until we can hear from the studio and offer a repair.ย 

    As I said, I have the same problem.

    For another character with the same problem, we reported the ID to the studio and it was manually repaired in individual cases. Please post your ID here. You can find them in your profile if you double-click on the lettering "King" above your avatar. The number that then becomes visible is your Game ID. Please post them here.

    Thank you very much.

  • BQN537
    BQN537 Posts: 25,539

    Hi @DieOmimi

    My Jelly Queen is doing the same thing.

    My ID No is 6751300740

    ๐Ÿฆ‹๐Ÿจ

    3340729F-45BE-4EF1-86EB-8EAFF30E933E.png


  • DieOmimi
    DieOmimi Posts: 41,731

    Hi @BQN537 I will also share your ID with the studio. The problem is still being investigated, unfortunately there is no solution yet.ย ๐Ÿ˜ฅ

  • BQN537
    BQN537 Posts: 25,539

    Thanks for all your help @DieOmimi

    ๐Ÿจ๐Ÿฆ‹๐Ÿ˜

  • Cats4Caz
    Cats4Caz Posts: 970

    Help @DieOmimi , my Olivia has been stuck for a week, now Jelly Queen has gone on strike too ๐Ÿ˜ฟ. Player ID 1287057196. Thank you ๐Ÿ’

  • DieOmimi
    DieOmimi Posts: 41,731

    Hi @tomatopotato and @Cats4Caz I will include your ID's in the list for ds Studio. โœ”๏ธ

    Unfortunately, no solution is emerging at the moment. I, too, have to live with it at the moment until the studio has figured out how to fix it. For me it is particularly difficult in new levels, as the 'selection of the Friends gets smaller and smaller.ย ๐Ÿ˜ฅ

  • CyborMedic
    CyborMedic Posts: 14

    Level 2

    I'm having the same issue as well.

    Screenshot_20210915-102822_Candy Crush Friends.jpg
    Screenshot_20210915-101906_Candy Crush Friends.jpg


  • JasonH1892
    JasonH1892 Posts: 2

    Level 1

    I'm on level 1617 and now before starting, the characters say downloading but don't.

    Game is becoming unplayable.

    Please help

    Thanks

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