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Hi @Rodanthi Welcome to the King Community. You are here at Candy Crush Friends.
Please try all the options below to resolve the issue:
Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
Look for any updates for your device and the game app.
Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
