Temporary Connectivity Issue

Lola_Pop · October 2021

Hello Friends!

We're experiencing a temporary server error which may give may give various error messages when playing on Facebook or on King.com and stop the games to load properly.

Connection issues with your game account and purchases on mobile devices and via the Windows app are also affected by this.

The Game Team is working on a fix and counting on having this sorted out shortly.

Thanks for your patience!

Lola_Pop · October 2021

Issue Update!

We are happy to announce that this issue has now been fixed and all game should be back to normal.

Thank you all for your patience during this time when we have been working on to get it resolved.

If you are still experiencing any related issue, please let us know here below- thanks a lot!

@DaniTheOG , @Su_Hendy , @BQN537 , @siti_payung , @RobinCorte - is everything back to normal in your games?

siti_payung · October 2021

@Lola_Pop

Thanks for the early info. I was suprised

Screenshot_20211027-172402_Candy Crush Friends.jpg

RobinCorte · October 2021

Thanks for the information

Su_Hendy · October 2021

great to have an update but what about progress which is time dependant will you give us more time ?

BQN537 · October 2021

Thanks @Lola_Pop

I thought it was just me 🦋🐨

Lola_Pop · October 2021

Hello @BQN537 and other Friendly Crushers!

Good news, the issues are being solved at the moment. 🙌 The system might still need some time to fully recover, but it looks like the game will be back to normal soon. 😊

@Su_Hendy , welcome to the forum 🤗. The progress is backed up, so nothing should be lost once the fix is in place.

Thanks everyone for your patience!

DaniTheOG · October 2021

Hi there @Lola_Pop.

Thanks for the info.

Since this happened/is happening in many if not all the games, could it be something other than just a connectivity issue. Other sources online (other gaming forums) are talking about a DDoS attack.

I'm fairly new to the subject of this kind of issues but as I wait for the issue to be resolved I wouldn't mind learning a bit more about the issues that affect our game & about the solutions implemented by you guys over there.

Understanding the true nature of these glitches/issues would also be a helpful tool for us players when we encounter such issues.

@Nix66 @gr33n3y3z @headoperations @Spieler_8675309 @Boybinary @Werner_Cichy @Freddy_ @me6412

Lola_Pop · October 2021

Hello @DaniTheOG !

These things need a proper investigation, and for now the reasons are not known at all. 🤷 We know it was a connectivity issue, it was temporary and it's been solved now 😅 The rest is speculation, I'm afraid.

Lola_Pop · October 2021