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Costumes not Collected
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Answers
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Hi @bltownse, great that it worked now and you could secure the pretty nutcracker costume.
Our request for a way to complete missing costumes has gone to the studio. We have received an interim notice that the holiday calendar must first be finished and then perhaps repair kits will be sent. Since the Christmas holidays are coming soon, it is certainly only possible in the new year. Please be patient, we are in contact with the studio.
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Hi @KitKatELD can you please say what exactly you are missing? Please go into your scrapbook and scroll all the way to the bottom. Then you can see which character is still to be collected and how many shares are missing. Please take a screenshot and post it here.
I also need yourΒ player IDΒ . You can find it as a link behind the green font.
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Thank you for your response ... my I'D # is 7888792541
All my boxes opened for week 3 of 2020 but in my scrapbook the character wasn't there
I finished for 7 days and won the box and got the Elf and then closed the app ... the next day it just was not in my scrapbook and the challenges carried on with the next character.. I was hoping it would appear after I did the week 4 day 1 challenge but it did not and still not ..i can not remember if I just closed or continued to home page before closing my app
I have attached what you asked for plus a photo I googled about which one I am missing
Some post on here called him Dash the Elf for the puppy
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I didn't get any of the costumes either.I tried EVERYTHING, cleared my cache, deleted the game, and reinstalled it, I have plenty of memory on my phone, I logged out and logged back in....nothing worked πͺ
I also reached out to customer service several times but no one was able to help πͺ
I even posted here to see if someone could help....all to no avail πͺ
I know of a few other people having similar issues, it seems like the events this holiday season have a lot of problems πͺ
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