Character skin not downloading

Hi @Zakdemole Welcome to our community. You are here at Candy Crush Friends. I am glad that you have come here. 

Try the standard error procedures first, even if you have already taken individual steps:

1. Check for updates for your game and run them.

2. Check if you have at least 2 GB of free space. 

3. Log out of your account, clear the cache (on mobile devices, on laptop / PC this is not possible), turn off your device completely and wait at least 10 seconds. After that, turn on the device, log in to the game and tell me if the problem is resolved.

Also, make sure you have a fast and stable internet connection.

If these steps didn't help, please get back to you. Thank you very much. 

@Zakdemole I would like to help you and need the following information:

- on which device and with which version it happens (e.B. Laptop/Win10 or Android/6.x).

- please show me screenshots where I can see where it hangs.

- I also need your user ID (this is a technical identifier of your account). You can find them here: what-is-my-user-id-and-where-can-i-find-it

Thanks.

Thanks @Zakdemole. I will share your data with our responsible manager. She has connection to the studio and maybe we will get a repair kit from there. But I can't promise you anything. We will definitely try to see if we can help you.