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Hi @sofia_re . Welcome to our Community 🙎♀️
The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
Hope this will help you
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How can this still be a test feature when I was getting the video ads since the beginning whenever game came out. You'll just started doing this in the last month to me. I've been playing on my android phone since the beginning. I do not believe this is still a test feature! Also noticed that I hardly get rewards. Why does it say I have a reward then it's nothing. I just think you'll believe people will start buying boosters if they're stuck on levels. It is very frustrating to play now! It was my favorite game to play. I may just have to find a new game to play not by King.
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Dear @Tara_Diez,
You are correct that the video ads have been around for some time. My experience is that I used to get them before every level and after many levels if I needed extra moves to win the level. Today I don't see them. The Studio has been testing its new "Go-To level" feature, which may have affected other features in the game. Often such issues are resolved in the next update to the game. I am patiently awaiting the video ads to return to my game, and I hope you will also be patient.
In the meantime, I encourage you to explore this community, especially our "Contests" section where you can have chances to win boosters or gold bars in your game and special badges in your community profile. I hope to see you participating in our contests!
