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I do not receive lives

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Answers

  • only1mznikkionly1mznikki Posts: 1 Newbie
    lydia1936 said:
    Please help!  My friends send me lives but I DO NOT receive them

  • Hey! Would you like to give us your opinion?

  • copsrulecopsrule Posts: 22 Level 2
    terrid28 said:
    I can’t ever receive or send lives. This is what happens. I am logged in through Facebook. I have an IPhone 8 Plus. I click on the blue ask friends button on both screens, but after the second time, sometimes a white screen pops up briefly and does not allow me to actually send lives or request them to my Facebook friends. Most of the time the white screen doesn’t pop up at all. I can’t add my screen recording to this post from my phone. But this issue needs to be fixed! I

  • copsrulecopsrule Posts: 22 Level 2
    The exact same thing happens when I try to ask for or send lives! Customer service is HORRIBLE, they give you the same answer every time saying we are aware of the problem and are trying to fix it. Come on, you can’t fix this problem but you sure make sure the options to pay to play, which I refuse to do, works fine! 
  • debbiebeavandebbiebeavan Posts: 0 Newbie
    How can I receive my lives from friends via Facebook states I hat them they nothing comes through 100% know I have them 
  • WonderWonder Posts: 22 Level 2
    I'm just wondering why I never get a response when asking for a life. I would share if asked. 🤔
  • QueenMiaQueenMia Posts: 12,417 Community Manager
    edited January 2019
    Hi everyone,

    Due to the huge popularity of our games, it means that the volume of help being sent by all of our players across the network may, unfortunately, mean some don’t reach their friends. We know that this is not ideal but our Teams are working directly with third parties to fix this, however, some implementations need to be done which might take some time.

    We can assure you that our Teams are taking this seriously and put this on the top of their priority list, however, this partly lies with third parties and cooperation can sometime take a bit longer than expected. So for now, all we can do is be a little more patient. 

    Lives can be collected in other ways, so don’t forget that you can win them in-game through different challenges and events. Plus, lives refill over time so if you prefer not to buy them, you’ll only have a short wait ‘til you can play again.

    We understand this is frustrating and are doing our best to solve the problem as soon as possible. We will let you know as soon as there's an update but for now, please keep sharing your feedback and experience so we can investigate better. 

    Thanks for your understanding and patience! And for those of you who reached level 689, you can win boosters if you manage to beat my score here

    Have a sweet week everyone.

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  • vickyd67vickyd67 Posts: 10 Level 2
    I was wondering the same thing plus I only get 1 free life a day
  • wenduwendu Posts: 1 Newbie
    I’m not receiving any lives even though I can send them, don’t do Facebook so not sure if that’s the problem.
  • WonderWonder Posts: 22 Level 2
    I am using a Samsung android phone. Several occasions when I have ran out of lives, I request from game friends and no one responds. I've also never received a request from friends. 
  • JumpingbeanbagJumpingbeanbag Posts: 8 Newbie
    How can I get my friends to send me lives
  • JumpingbeanbagJumpingbeanbag Posts: 8 Newbie
    Someone please send me lives !!! 
  • kellbellkellbell Posts: 3 Newbie
    Is there going to be an update coming soon that fixes the bug re: sending and receiving lives?
    I play on Android (Galaxy S7
  • jeskinjeskin Posts: 12 Level 2
    copsrule said:
    I am unable to send or ask for lives and I find it hard to believe they can’t figure out and fix the problem! Not worth my time!

  • kingjames1233kingjames1233 Posts: 1 Newbie
  • piratecheekypiratecheeky Posts: 1 Newbie
    I have not received ANY lives and it makes me not want to play anymore. I feel that this may be done on purpose to force people to pay for lives. Either way, this is too frustrating to continue until fixed. 
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