REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

Answers

• FlyGrl306 Posts: 1 ✭

  June 20 edited June 21

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  June 20edited June 21

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• Foley1362 Posts: 5,485 Superstar

  June 20

  Hi @FlyGrl306 - welcome to our friendly community. What device do you use to play the game. Have you tried clearing the cache & cookies?

  June 20

  
  You can find out more about our Superstars here 
  

  
  Check out my Superstars contest & have a chance to win GB here! 🔥🔥🔥
  

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• 1x1 Posts: 0 ✭

  June 20 edited June 20

  
  I updated the app today.
  My device is iPhone 5s.
  Can anyone help me out?

  June 20edited June 20

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• Planaria Posts: 1 ✭

  June 20

  I just passed by, and the key stays there. Why?

  June 20

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• dawny74 Posts: 2 ✭

  June 20

  Same problem here 
  
  
  

  June 20

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• bearwithme Posts: 3,013 Superstar

  June 20

  @jsamparan - Welcome to our friendly community!  Can you please post your user ID so the community manager @QueenMia can look into this for you? If needed, you can find out about your user ID and how to find it here:
  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
  
  Thank you.

  June 20

  

  
  

  "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

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• alinemachado Posts: 1 ✭

  June 20

  Same thing is happening to me

  June 20

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• alinemachado Posts: 1 ✭

  June 20 edited June 21

      

  June 20edited June 21

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• jsamparan Posts: 3 ✭

  June 20

  1380414910
  
  

  June 20

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• karyn279 Posts: 5 ✭

  June 20

  
  
  I should have received this chest but it’s just floating. Latest version downloaded. Please advise. 

  June 20

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• paulag Posts: 1 ✭

  June 20

  I have not received my key... 

  June 20

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• PummyRaj Posts: 3,950 Superstar

  June 20

  Hello @karyn279, Welcome to the Candy Friends section of our friendly King Community
  
  I am sorry to hear that you are having issues in the game!!  May I know what device are you using to play the game?
  Did you make sure you have the updated version of the game App so that all the glitches and bugs can be cleared?
  
  Please post back by tapping on "Type your Comment" box located below
  
  Looking forward to talk to you further!  Have a nice day/evening!

  June 20

  

  You can find out more about our Superstars here

  ** Want to win some Gold Bars / free boosters **
  ALPHA BETTY (25th July) -- http://to.king.com/TEk9
  CANDY FRIENDS (July 31st) --  http://to.king.com/B3DS
  CANDY FRIENDS (7th August) -- http://to.king.com/qKwJ
  CANDY SODA SURVEY -- http://to.king.com/kbmo
  PET RESCUE (31st July) -- http://to.king.com/zYfr 
  PET PUZZLE (July 23rd) -- http://to.king.com/pm1t
  350 Gold Bars in PET RESCUE -- http://to.king.com/snUq
  
  

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• snakeo Posts: 1 ✭

  June 20

  This game sucks!!! I guess if you spend money things would be different .
  
  

  June 20

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• jeanean Posts: 0 ✭

  June 20 edited June 21

   ...

  June 20edited June 21

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• karyn279 Posts: 5 ✭

  June 20

  Thank you for the response. I am playing on an iPhone 7 Plus. All iOS updates have been installed as well as the latest version of the app. As I move onto other levels the chest floats back at the same spot. Please advise. Thank you. 

  June 20

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