REPORTED ISSUE - READ - I did not receive the key when passing the necessary level
Best Answer
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QueenMia
Posts: 5,455 Community Manager
Hello everyone,
And thanks a lot for letting us know about this! Since you all reported the same problem, I have merged all your questions together so you can all be updated at the same time 😉
There's indeed an issue with Dachs and the chests... It seems he wants to keep them all to himself! Naughty boy!
We are looking into it and will do our best to solve this as soon as possible. In the meantime, could you please let me know what game version you're playing on (have you updated to 1.15?) and what's your device. That would help us investigate!
We're sorry for the inconvenience! I've added a reward chest to your account to compensate the one Dachs kept 😉 (for those who left their game ID).
Thanks a lot 🍒
6
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I updated the app today.
My device is iPhone 5s.
Can anyone help me out?
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
Thank you.
Be sure to come check out the Beginner's Corner
I should have received this chest but it’s just floating. Latest version downloaded. Please advise.
I am sorry to hear that you are having issues in the game!! May I know what device are you using to play the game?
Did you make sure you have the updated version of the game App so that all the glitches and bugs can be cleared?
Please post back by tapping on "Type your Comment" box located below
Looking forward to talk to you further! Have a nice day/evening!