REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

Answers

• PummyRaj Posts: 6,515 Superstar

  June 21 edited June 21

  Hello again @FlyGrl306, 
  
  Thank you for your reply and also I am glad that you have not tried to Reinstall your App.  I have written to the Community Manager about the issue.  Please keep an eye on this thread
  
  If you are interested and have some time in your hands, please feel free to participate in this contest to win 100 Gold Bars in your favorite game  http://to.king.com/ox8t
  
  Hoping for the Best!  Have a nice day/evening

  June 21edited June 21

  
  
  🍭❄️ It's going to be Friend-Tastic! 
  Help our Studio for a chance to win 10 Gold bars here 🍭🌟

  0
• wadesjo Posts: 40 ✭✭

  June 21

  Ah... I see that now on the screenshot. I missed that part. 
  So sorry about that.

  June 21

  1
• tulitaah Posts: 2 ✭

  June 21

  I have the same problem user ID 1070950025 

  June 21

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• mysticalmysty Posts: 13,646 Superstar

  June 21

  It seems like there are some players that having this issue ( including myself ) the key just floating there, hopefully it will fix in the morning

  June 21

  
  
  It's going to be Friend-Tastic ❄️
  Find out more here!

  0
• mjc1228 Posts: 0 ✭

  June 21

  Go to the next level with the gift remaining
  game version 1.15.8
  my phone is samsung note 9
  android 9
  

  June 21

  0
• QueenMia Posts: 6,204 Community Manager

  June 21 edited June 21 Accepted Answer

  Hello everyone, 
  
  And thanks a lot for letting us know about this! Since you all reported the same problem, I have merged all your questions together so you can all be updated at the same time 😉
  
  There's indeed an issue with Dachs and the chests... It seems he wants to keep them all to himself! Naughty boy! 
  
  We are looking into it and will do our best to solve this as soon as possible. In the meantime, could you please let me know what game version you're playing on (have you updated to 1.15?) and what's your device. That would help us investigate! 
  
  We're sorry for the inconvenience! I've added a reward chest to your account to compensate the one Dachs kept 😉 (for those who left their game ID).
  
  Thanks a lot 🍒
  

  June 21edited June 21 Accepted Answer

  
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  6
• JacquelineSchimmenti Posts: 11 ✭

  June 21

  Good morning, I am half way through the level I am currently on and have not seen the dragon at all to unlock my chest. A message came on this morning to catch him before he eats the key, but he's no where to be seen 

  June 21

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• txcyclone Posts: 6 ✭

  June 21

  the flying creature with the key won’t disappear from my screen

  June 21

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• txcyclone Posts: 6 ✭

  June 21

  Should I post my user ID here??

  June 21

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• PummyRaj Posts: 6,515 Superstar

  June 21

  Hello @JacquelineSchimmenti, Hearty Welcome to the Candy Friends section of our friendly King Community
  
  What device are you using to play the game and can you check the "Version" you have right now?  Also, did you update the App within the last few days?  And it will be very useful to understand the issue, if you can provide a screenshot with the problem?
  
  Thank you for posting in the Community!  Have a nice day/evening

  June 21

  
  
  🍭❄️ It's going to be Friend-Tastic! 
  Help our Studio for a chance to win 10 Gold bars here 🍭🌟

  0
• txcyclone Posts: 6 ✭

  June 21

  I’m  having the same issue ID # 8582490194.
  
  thank for any help!!

  June 21

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• PummyRaj Posts: 6,515 Superstar

  June 21

  Hello @txcyclone, Hearty Welcome to the Candy Friends section of our friendly King Community
  
  Thank you for providing your game user ID.  Can you also post the device you are using to play the game and the version you have right now?

  June 21

  
  
  🍭❄️ It's going to be Friend-Tastic! 
  Help our Studio for a chance to win 10 Gold bars here 🍭🌟

  0
• txcyclone Posts: 6 ✭

  June 21

  iPhone 6r, version 1.14.17

  June 21

  0
• sallytaz Posts: 16 ✭

  June 21

  jsamparan said:

  

  
  

  June 21

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• sallytaz Posts: 16 ✭

  June 21

  Chest is Stuck on Board and I’m almost finished. 
  
  
  1) The Device you are using to play the game : IPhone 5s
  
  2) What is the version you have right now: Updated Yesterday 6-20
  
  3) You game user ID :10211357346
  

  June 21

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