Why don't I receive lives from friends?

Hello @eamt1966 Hearty Welcome to the Candy Friends section of our friendly King Community  

I am sorry to hear about the issue in your game!!  Just wanted to make sure that you are talking about Candy Friends game but not others! 

If it is Candy Friends, please go to this Main thread https://community.king.com/en/candy-crush-friends-saga/discussion/263554/send-and-recieve-lives-update-looking-into-it

We need you to post these below details to add you to the list:
1) Device you are using to play the game
2) Are you logged into the game through Facebook or Kingdom account
3) When did you update your game and what version do you have right now
4) We need your user ID Number;
5) Also a picture or recording of what happens when you try to send / ask lives;
6) If you cannot provide a recording, a detailed explanation of what is happening when you try to send/ask lives;

** NOTE:  This thread will be closed now.  Post your details in the main thread through above link!

Thank you for posting in the Community!  Have a nice day/evening!

P.S:  If it is the original Candy Crush game, you are having this issue, please post a new question through this link  https://community.king.com/en/candy-crush-saga/post/question/support