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King_admin
Posts: 3,260 Level 3
in Support
Answers
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Hello @UX68, Hearty Welcome to the Candy Friends section of our friendly King Community
Can you please tell me which device you are using to play the game? It might not be a bug but a loading issue!!
Will you be able to provide a screenshot? Did you sign-up to the game through Kingdom account?
No need to worry about loosing levels as there is help provided to retrieve levels back... but it ONLY happens if we have not saved the game at all till now!!
Please let me know and we will go from there and decide whether to reinstall the game or not!
** IF you tap on "Type your Comment" box located below, you will be able to write back. And to add the screenshots, tap on "Attach Image" icon (located a little farther to the Emoticon in the tool-bar), then select "Choose Files" to upload the pic from your device.
Looking forward to talk to you soon! Have a wonderful day/evening!
