Have you had the teaser message in your game at all during the last 7 days? Clear cache and cookies and force close the App (after making sure you have the latest version).
Unfortunately I don't have the chance to get Rachel as you can see from attached scheenshot Im on Android phone synced with facebook and same with windows 10 app
@QueenMia I haven’t had the teaser message but I’ve completely deleted the app and it’s data and cleared my cache and cookies and reinstalled then with no success. Currently playing on IPhone 7
Hi @QueenMia Thnx 4 addresing our issue. I didnt get the teaser message ever. Cleared the cache, force stopped, even reinstall the game & download the updated version but nothing happened. My game id is 3450053112.