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Your BubbleGum Troll event DISAPPEARED? Check HERE

ID 10829175484 Windows 10/PC. I had the event earlier today and completed the first challenge. I came back to the game some hours later and the event had disappeared! It looks like you'd updated my section in the interim as new players have been added and others were removed. Was the event lost in the updating? Can I have it back? Thanks.

Accepted answers

QueenMia

Hi everyone,

We are very sorry but due to some issues we were not able to bring the BubbleGum Troll event back in time. We would like to apologise for that sticky situation, especially to those of you who missed collecting the BubbleGum Troll. To make up for it, we’ve sent a surprise gif your way – Head to your game to accept it.

We will do our best to make sure your game experience remain the sweetest. We thank you again for your understanding and patience with us. That BGT really is cheeky!

Happy playing 🍒

QueenMia

Hey guys,

Great news!

The Studio has made some magic and the BGT should now be back to your game!
We're sorry for the inconvenience this may have caused, but you know, King Chewie has his moods and we had to convince him to come back to the game 😉

Thank you everyone for being so understanding and providing us with very helpful info. That really helped us!

We hope you have a great weekend with the BubbleGum Troll - Stay sweet and don't forget to have fun 🍒

All comments

ellectra

My user ID is 9364684095

ellectra

Mine disappeared today after I updated the game - playing on Android. Tried clearing cache etc but it's still gone.

isaiahg355

Hi, same issue here on Win 10/PC. Game ID is 10967866742. Had been playing earlier today and the event showed up fine, but logged on tonight and it was gone. I was fairly far into earning the candies as well as leading my team, so I hope this can be resolved. I know the team is hard at work on a fix, just wanted to make them aware of the ongoing issue. Also in response to @Gabi88, I've seen a thread on how to find your User ID here on the site so I hope that helps, tried linking it but it messed with my comment. Hope that helps

Thanks for all the hard work.

isaiahg355

Same problem on Windows 10 with User ID 10967866742. Was at nearly 2000 team candies and I was in the lead for my team, then I login to play the game and it is gone! I have faith the issue will be fixed, but just making the team aware. Also in response to Gabi88 , there is a thread on how to find your User ID here: https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it , hope that helps

Thanks for all the hard work you guys do.

Gabi88

Hi ... I have the same problem, last night the event was there, I had made a lot of progress and I really had very little time to get the Troll chewing gum ... This morning I discovered that the event on my phone (Huawei p9 lite / Android) was gone and not there yet! I've tried everything: clear the game's cache, close and reopen the game, restart the phone but nothing ... I dare not uninstall and then reinstall the game for fear of losing all the progress made so far. PLEASE HELP ME! HELP !! since others are in the same situation as me! In the game Gabi88 is the ID I don't know unfortunately ... I really hope you can make the event reappear, also because there are 4 days left and something at the end and before the expiration I would like to get the Troll. Thanks in advance.

QueenMia

Hey guys,

Not sure why. Let me check with our Studio and I'll get back to you asap.
Sorry about that.

Keep you posted!

AnnieX

The BGT event is STILL missing from my Win 10/PC game. ID 10829175484.

Mybabegabe2003

I've lost the event again, I'm not sure what's happened this time, seems to be when I go to bed at night..... Is this a hint should I be staying up all night???
Id: 1037922189

Moonchild_13

@QueenMia

Got the event back and now it's gone again 😪.. playing on android... Please kindly assist 🌻🦋💚

cookiemama

@QueenMia I still don't have BGT event back, even with the fixes. I'm playing on an android. Please help!

janetwitherspoon80

Does by one have this issue still? Mine as one and then it just wasn't. I was doing great but ow I ant figure it out. Its just gone!

cookiemama

@QueenMia *EDIT* I'm playing on an Android, not windows 10.

October 18

the BGT event is still missing from my game. I was playing it a few days ago, but it disappeared. I got a notification to come play the event last night, but it still isn't there

QueenMia

Hi everyone,

I hope you had a nice weekend!

Our apologies to those of you who play on Windows 10 - There seem to have been a small issue with that platform but it should be fixed shortly. The team has been working on it and the event should become available again in your game within the next few hours.

We're sorry again for the inconvenience but you all can join the BGT event again.
Thanks for your help on solving the issue, time and patience. You guys are great

Have a great day🍒

cookiemama

@QueenMia the BGT event is still missing from my game. I was playing it a few days ago, but it disappeared. I got a notification to come play the event last night, but it still isn't there.

cookiemama

@QueenMia the BGT event is still missing from my game. I had only gotten to play 3 levels when it disappeared.

nana1819

Gracias 😘
Ya lo tengo de vuelta.
Ya me lo gane.
Muchas gracias por su ayuda

Amanda_Clause

Mine is gone too! Was getting so close to the second big reward
Playing on samsung tablet

jatlog

Bubblegum Troll is back and character earned. Thanks for all the help.

RowanTheRed

Thanks for the fix! Happy to say mine is back as well

candycrushinit

Hi @QueenMia! I too have the same problem. I hope this gets fixed right away

Image: https://us.v-cdn.net/6030983/uploads/editor/rr/ylo9pwe9dmq9.png

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Accepted answers

QueenMia

All comments

Iris4747

Iris4747 said:

I've been playing BGT on Android, had over 2k points, woke up the next day, it was gone. I've been playing about an hour & out of the blue came up again. I haven't completed it yet but I'm hoping it doesn't take my points back to the start.

Well I passed the level & it's safe to say that everything's as it was. Actually just got him in on my team! Just got the popup for the a new skin.

christine88

@QueenMia .... I just got back my bubblegum troll game... Thank you 😀

QueenMia

[Deleted User]

Free stuff for you...

If anyone are miss the event completely here's some gift for everyone!

Here's what are you going to get:

1x 2h Friendly Fish booster!
1x 2h Friendly Coloring booster!

Thanks @QueenMia!

OctoberDragon

@QueenMia thankyou for sorting this out, I got the event back and I've unlocked the character. Your fab, thankyou

DreamDancer

QueenMia said:
The Studio has made some magic and the BGT should now be back to your game!

So, how long does it take to return? Because I still don't see any sign of the contest on my game.

EDIT: Never Mind, I had to play a level first so the game would sync with the server.

jatlog

I have lost the bubblegum troll event as well after doing an update to the game yesterday. Have tried the numerous fixes suggested and made a few attempts to contact King. It is truly vexing to have worked to progress through the event only to lose out on some sort of technical glitch.

monnie11

IT'S BACK! THANK YOU SO MUCH

Graeme_London

It's back

candycrushinit

Hi @QueenMia! I too have the same problem. I hope this gets fixed right away

RowanTheRed

Thanks for the fix! Happy to say mine is back as well

jatlog

Bubblegum Troll is back and character earned. Thanks for all the help.

Amanda_Clause

Mine is gone too! Was getting so close to the second big reward
Playing on samsung tablet

nana1819

Gracias 😘
Ya lo tengo de vuelta.
Ya me lo gane.
Muchas gracias por su ayuda

cookiemama

@QueenMia the BGT event is still missing from my game. I had only gotten to play 3 levels when it disappeared.

cookiemama

@QueenMia the BGT event is still missing from my game. I was playing it a few days ago, but it disappeared. I got a notification to come play the event last night, but it still isn't there.

QueenMia

Have a great day🍒

cookiemama

janetwitherspoon80

Does by one have this issue still? Mine as one and then it just wasn't. I was doing great but ow I ant figure it out. Its just gone!

cookiemama

@QueenMia I still don't have BGT event back, even with the fixes. I'm playing on an android. Please help!

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🚨 Fixed: Events disappeared too soon
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️‍♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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