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(FIXED) You DID NOT receive your REWARD at the end of the level/episode?

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Comments

  • chmcarn1961
    chmcarn1961 Posts: 1

    Level 1
    User ID 1212716149 Didn't receive rewards for finishing map after completing level 1620...also didn't receive rewards for finishing the previous map...I had just figured it was a glitch so didn't report it :( 
  • gr33n3y3z
    gr33n3y3z Posts: 9,493
    QueenMia 

    Thank you I received a reward today. I do hope that when i finish this episode I'm on now ,will give me regular reward though lol.     =) 
  • marajayne
    marajayne Posts: 36

    Level 3
    QueenMia said:
    Hi everyone,

    I have no added your rewards to your game. Remember, you might have to force close the App to trigger them ;)

    @EvieBelle - They are still pending on your account. Please force close the App (do no re-install) and they'll pop up!

    @vasmalley - Please check this article here to get some help with your purchase. If all fails, contact our Support from the link at the bottom of the article (we do not deal with purchase on the Community). 

    I'll update you as soon as the issue is fixed. Thanks for your time and patience.

    Stay sweet 🍒
    Thank you!  I only got the rewards for one of the episodes I finished, not the second one. 
  • Ragnar7998
    Ragnar7998 Posts: 14

    Level 2
    Hi @QueenMia

    I just passed level 540 without reward, thank you! 
    9821248446
  • borannrann669796
    borannrann669796 Posts: 168
    Hi
  • borannrann669796
    borannrann669796 Posts: 168
    borannrann669796 user name.
  • borannrann669796
    borannrann669796 Posts: 168
    QueenMia said:
    Hi @KMMorrison - I have sent the rewards your way! 

    Our Team found a fix which will go live shortly.

    Thanks :star: 

  • borannrann669796
    borannrann669796 Posts: 168
    John_W said:


  • cdonati91
    cdonati91 Posts: 3

    Level 1
    I have not been given map rewards for the last 2 worlds...
  • velveTE
    velveTE Posts: 3

    Level 1
    Hi, my ID 6381027702 - didn't receive rewards for 3 episods already. Also I lost my Bubblegum Troll event and in an order to get it back I had to uninstall and then reinstall the game. I did save my progress, my Troll is back but I lost ALL of my earned rare items!! And I had quite a few! 

Hey! Would you like to give us your opinion?

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