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I did not get the Bubble Gum Troll games!
yellowfish
Posts: 8 Level 2
in Support
I need help, I looked on here for advise. Following others advice, I logged out then back in. Doing this, I still did not get the special levels to earns the bubble gum troll and now, all my lollipop hammers I've been collecting are gone. Please, someone reach out to me!! ☹️
Best Answer
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Hello again @yellowfish
Great job 
Now, I need you to do one more thing.... Can you please post your ID number and the device you are using to play the game, in this main thread about "Missing Bubble Gum Troll Event"?
The Community Manager mentioned that it would be better and convenient if all the complaints stay in one place, which makes complete sense, isn't it?
Once going to that thread, simply tap on "Type your Comment" box just like how you were doing here, and post both the details. You can simply copy and paste from here too
Please let me know if you have any questions about it
Answers
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Hello @yellowfish Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear about the issue in your game that the Bubble Gum Troll event has not appeared!!
When you said "logged out of the game" -- did you delete the game App and reinstall it? Because, that would be the reason for loosing all your lollipop hammers!! Unfortunately, when you have deleted the App, the lollipops are removed from your device memory
With regards to the Troll event, please provide (1) your game user ID number with help of this LINK (2) device you are using to play the game (3) what version you have currently (make sure that you have installed current updates).
** IF you tap on "Type your Comment" box located below, you will be able to write back.
Looking forward to hear from you soon! Have a great rest of the day/evening! -
Hello thank you for replying to me. I cannot see my game ID one the top of the screen like the link you sent me. My email connected to the account is mermaidlagoon81@yahoo.com if that helps at all. I am playing on my cell phone which is a Samsung Note. I have installed the newest updates. I keep checking for new ones just in case that brings the Troll event to life in my game. Thank you again, I really need your expertise!
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Hello again @yellowfish Thank you for posting the details
Did you log into the game only through Facebook? The above steps I gave you to find your ID are for Kingdom account ID.
If you are using FB, please use this link to find ID
Talk to you soon! Have a great rest of the day/evening! -
