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I bought 5 extra lives using 10 gold bars, game froze but the game still took my gold bars

suzekitsuzekit Posts: 39
I bought 5 extra lives using 10 gold bars, game froze but the game still took my gold bars - please can you add these back to my game?

Answers

  • Foley1362Foley1362 Posts: 9,033 Superstar
    Hi @suzekit - welcome to our friendly community. Please follow the steps to report this purchase issue with the Player support team on the below thread. Hope this helps 🙏🏻


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  • Foley1362Foley1362 Posts: 9,033 Superstar
    Hi again @suzekit - please make sure you report this purchase issue thru the player support link I provided earlier and I will make sure that the CM for Friends sees this when she’s back in the office Monday.  Please be patient for a response from her until then, but hopefully player support gets back to you right away.

    Im so sorry your not getting the help you need as fast as you’d like 🥺

    You can find out more about our Superstars here

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     WIN 10 Gold bars Here 🎅☃️

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  • Foley1362Foley1362 Posts: 9,033 Superstar
    Hi @suzekit - as a follow up, when you initially contact player support you should get an auto generated email. You need to reply to that email stating the issue so that the player support team can get back to you to follow up further.

    You can find out more about our Superstars here

    ❄️🎄⛄️ It's going to be Friend-Tastic! ⛄️🎄❄️

    ☃️🎅 Help our Studio for a chance to
     WIN 10 Gold bars Here 🎅☃️

    🎄 VOTE to get a PORTAL in Friends Here 🎄
  • Foley1362Foley1362 Posts: 9,033 Superstar
    Hi again @suzekit - sorry to hear you aren’t getting a response. The player support team handles all purchase related issues so once you respond back to the auto generated email they will take it from there.

    Thank you for your patience and understanding 🙏🏻

    You can find out more about our Superstars here

    ❄️🎄⛄️ It's going to be Friend-Tastic! ⛄️🎄❄️

    ☃️🎅 Help our Studio for a chance to
     WIN 10 Gold bars Here 🎅☃️

    🎄 VOTE to get a PORTAL in Friends Here 🎄
  • AnnaMariaVivaldiAnnaMariaVivaldi Posts: 9
    edited November 14
    are your lucky... it's months over months and this games, on my device, continue to crash/ close itself sometime after first moves during play a level (and lost over and over lifes) and other times crash after ads or during loading or similar.
    on some devices this only king game it's simply unplayable.....

  • on fortunately in my case i never spent one cent for games similar this...
    you can try to understand one things:
    for the developer team it's impossible to test our games in all over android version installed in millions device over the world.
    in my case on same device i use and play other king games and this candy crash friends it's simply the most unstable games never played.
    i hope for you can reobtain your money back.
    suzekit said:
    Hi Anna Maria,

    it’s disgusting the way they treat players, they just ghost us, they are more than happy to take our money though, they need to be investigated by Trading Standards as they are basically stealing from us.
  • DoubleB423DoubleB423 Posts: 132 ✭✭✭
    Which method do you use to contact player support?


  • Which method do you use to contact player support?
    except an official forum there's exist a better ways? i'm interested also in my trouble case... let me known...
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