I can't log to my account

ewanik · July 2019

Hello. I am playing in Candy Crush Friends on my tablet. I created my King account via email, the same used on this community. I tried to update the game on play store I was log out I can't log in. When I trying there is a message about connection error. Could you help me to fix it? Right now I am on 544 (though i went through some levels log out).Thanks in advance for help.

Sukanta_Biswas · July 2019

Hello @ewanik
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

Please provide as much information as we can for this issue as well as a screenshot or video and I will happy to help look into it.

Sukanta_Biswas · July 2019

@ewanik
Firstly you can not create King account from tablet. The account you created is King Community's account. Two totally different, I think you have registered the game through Community id, and now you not able to log out 😎
Your app has been corrupted for doing this wrong way, so you have to uninstall or reset it. But as long as you've synced the game, you'll get back the levels.
Let me know am i right ?

MrsFete · December 2019

How do I know if my game is synced in order to delete and restore ? I keep getting warning about a a connection server and I have not received any of my rewards for the last 8 levels

Chi_Tsuen_Li · April 2020

Hello. I am playing in Candy Crush Friends on my tablet. I created my King account via email, the same used on this community. I tried to update the game on play store I was log out I can't log in. When I trying there is a message about connection error. Could you help me to fix it? I’m over 1490 levels before

garygraham · October 2021

thanks sukanta you were very helpful

I can't log to my account

Answers

Categories