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Why I did not get the update?
King_admin
Posts: 3,790 
in Support
This discussion was created from comments split from: 🌟 Give us your opinion on the Holiday Event Week 1 for a chance to win 10 Gold bars!.
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why my update was not installed?0
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Hello @hoji A Warm Welcome to our friendly King Community - Candy Friends section
I will need more details about the issue to better understand it please!!
1) First of all, what game are you talking about? (2) What version do you have as of now?
(3) How did you know that the "Update" was NOT installed? Did you see a pop-up message that said "could not install the Update" or something like that?
** IF you tap on "Type your Comment" box located below, you will be able to write back
Talk to you soon! Have a great rest of the day/evening!
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sorry because my english is not very well but i have candy crush friends.i don't know my game is which version.my level is 1339 and i live in iran.next the disconnection internet in iran my update was not installed before that whould installed and i played bubble gum levels and help me to provide my levels with rewards of that.i download the last update but when i want to installed this message sended to me from my phone that app(update) was not installed0
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Hello again @hoji
First of all, Thank you very much for confirming that it is Candy Friends game! And No problem at all if you cannot speak good English. I will ask more and more questions and find answers from you to help with the issue. So, no need to worry about that
With regards to the issue in the game::
1) When we are installing the "new updated version" --> It is a must that we have a strong internet connection! There must be some disturbances or connection must have been weak, and hence, the update installation failed!!
Try this: Go to a place where you are sure that there a strong internet connection or WiFi ---> Force close the App ---> Clear the cookies / cache ---> Shutdown your device for few minutes and restart it ---> Now, connect to internet and open your App Store or Google Play Store ---> Find the App and check if there are any "Updates" available (do not click on Open) ---> If you see any, install them. Now, your game should be all set!
I have not understood what you said about "Bubblegum" levels! Were you not able to collect all the prizes because you were out of time? OR the event disappeared before the end date?
Talk to you soon! Have a nice day/evening
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thanks for your answer and your help.bubblegum disappeared before the end date and don't come back again after my problem0
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Got it @hoji
Can you please give me your game user ID number? This link will help you find it https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Thank you 0 -
yes.my ID is
62648532580 -
Hello @hoji
Thank you very much for posting your ID. And I will inform about this issue to the Friends Community In-charge and ask for help. You will have to be a bit patient please, because they are all busy with the current Holiday event issues.
Hope this made sense! Talk to you soon! Have a great rest of the day/evening 0 -
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(Edit by CM: Unsupported Language)0
