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(REPORTED) My Christmas / Holiday Event has disappeared
Answers
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Hello @toriann13 Welcome to the Candy Friends section!toriann13 said:My Xmas event disappeared yesterday and I have tried your suggestions above and it has not came back. Help!
Unless you provide me your game user ID number, I cannot send the complaint to the game In-charge!! If you do not know how to, here is the link to find your ID
This link will help you find your ID number https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Thank you for posting back! Talk to you soon
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Hello and Welcome @lisapisalisapisa said:Hi, I haven't gotten a Christmas event at all. My mom and brother have it but I don't. I was about 100 pts away from getting my reindeer unicorn costume too and it's completely disappeared from my game altogether. It just doesn't exist anymore. I was hoping to get her by Christmas
I'm so disappointed and upset. It's ridiculous
Please post your ID and I will send that request to check into the info! Here is the link to find your ID number
Can you please provide your game user ID number, so that I can find out from the team whether you are added to the list of the players to play the event?
This link will help you find your ID number https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Thank you for posting back! Talk to you soon
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Hi guys,
And welcome to the Community!
👉 For those whose of you who got their event to disappear: please note that we are looking into it. In order to help us investigate we would need to know:
. Your Game ID - Check here how to find it.
. What device you're playing on.
. What is the App version you're playing with.
👉 For those of you who did not get the event at all, it means that you won't have access to the Holiday Calendar for this time.
We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉
I hope that clarifies but let me know if you have more questions!
Thank you for your patience and understanding 🍒 -
PummyRaj said:
Hello and Welcome @lisapisalisapisa said:Hi, I haven't gotten a Christmas event at all. My mom and brother have it but I don't. I was about 100 pts away from getting my reindeer unicorn costume too and it's completely disappeared from my game altogether. It just doesn't exist anymore. I was hoping to get her by Christmas I'm so disappointed and upset. It's ridiculous
Please post your ID and I will send that request to check into the info! Here is the link to find your ID number
Can you please provide your game user ID number, so that I can find out from the team whether you are added to the list of the players to play the event?
This link will help you find your ID number https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Thank you for posting back! Talk to you soon
Hi this is my ID number 9964393110
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QueenMia said:Hi guys,
And welcome to the Community!
👉 For those whose of you who got their event to disappear: please note that we are looking into it. In order to help us investigate we would need to know:
. Your Game ID - Check here how to find it.
. What device you're playing on.
. What is the App version you're playing with.
👉 For those of you who did not get the event at all, it means that you won't have access to the Holiday Calendar for this time.
We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!
You can learn more about how the game Studio works here - It's a very interesting read 😉
I hope that clarifies but let me know if you have more questions!
Thank you for your patience and understanding 🍒If this is the case then how do I get my reindeer costume back?? It completely disappeared
