(REPORTED) My Christmas / Holiday Event has disappeared

helen81 · December 2019

toriann13 said:

My Xmas event disappeared yesterday and I have tried your suggestions above and it has not came back. Help!

I played the christmas event the first two days, but now its disappeared.

I The christmas event sign is not on my screen.

Thank you for help.User id: 10460237499

Sor90 · December 2019

Mine Christmas event disappeared in week 2.

ruialves · December 2019

Im using iPhone 7

tpgautreaux · December 2019

User ID 10171787741

Version 1.27.6

platform iPhone

went away this week

QueenMia · December 2019

Hi everyone and welcome to the Community!

Thank you for bringing this to our attention.

We have noticed that this seems to have happened after the latest update (App version 1.26.7) - We believe itt is related to the fact that the new event packages need to be downloaded again after you made the update.

Please follow these steps and let us know if that solves the issue > Clear cache and cookies from your device, then quit and restart the game (do not re-install) and play a normal saga level.

It is also important to note that this could happen in case you have been playing offline for a while - In this case, make sure to connect to internet while you are performing the steps above and give some time for the packages to download. This should help and bring the event back.

We are also going to do some investigation on our side and see if there's a bigger problem and it would be good to know if the winter maps have disappeared for you at the same time?

Please let us know, that will help us investigate!

Thank you 🍒

ruialves · December 2019

QueenMia said:

Hi everyone and welcome to the Community!

Thank you for bringing this to our attention.
We have noticed that this seems to have happened after the latest update (App version 1.26.7) - We believe itt is related to the fact that the new event packages need to be downloaded again after you made the update.
Please follow these steps and let us know if that solves the issue > Clear cache and cookies from your device, then quit and restart the game (do not re-install) and play a normal saga level.
It is also important to note that this could happen in case you have been playing offline for a while - In this case, make sure to connect to internet while you are performing the steps above and give some time for the packages to download. This should help and bring the event back.
We are also going to do some investigation on our side and see if there's a bigger problem and it would be good to know if the winter maps have disappeared for you at the same time?
Please let us know, that will help us investigate!
Thank you 🍒

I try and don't worked for me i need to win the normal level ? cause i lose and no calender to me

QueenMia · December 2019

Hi @ruialves! Try to pass a level by winning it, yes. Once you won a level, if you still don't see the calendar, please try to close the game again and reopen.

Let us know!
Thanks

ruialves · December 2019

QueenMia said:

Hi @ruialves! Try to pass a level by winning it, yes. Once you won a level, if you still don't see the calendar, please try to close the game again and reopen.

Let us know!
Thanks

I win the one i already had pass but no calendar to me i closed and open the game and no calendar

stramonium · December 2019

As With BGT, nothing seems to work to bring back the event. The winter landscape disappears a few days before the calendar. The start page is still wintry. When it came to the BGT (both times) the event disappeared and came back completely without me doing anything. Maybe it's the same thing now? It seems I can't have events they come and go, but mostly they just go, and won't come back all.

Can I check? because I'm always affected.

StrongAK · December 2019

I was on week 2 day 7 and the game crashed and forced a restart. I had just begun the level when it happened. When the game reloaded it said I failed. PLEASE HELP!!!!!!!

User ID is 1600072896. I was unable top capture a picture. But I'm glad to know this info for future reference.

PandaAmanda · December 2019

I got the Christmas Event on the first day. I played the first 3 days’ levels. On the 4h day, the event disappeared. I contacted you guys via email and have not heard back since. That was about two weeks ago. My game User id is 7202489342 I am playing on Windows 10, but I also have the Samsung and Android apps as well. They also do not have the event anymore. My app version in Windows 10 is 1.27.6.0 It does have the winter maps. There is no way to clear my cache and cookies on my pc. Thank you for any help you can provide. Also, the Samsung and Android apps do not have the winter maps either.

Ellenh1987 · December 2019

My event dissapeared since week 2.
I can only play with the basic characters while i have all of them

User id: 1167793239
Samsung s7 edge
Later version 1.27.6

I idd uninstall the game a couple of days ago because it helped before. Please help the game is not fun anymore

yukibear · December 2019

Got a shocked when I login today, my X'mas event disappeared. Read thru the thread, I closed n reopen. It's back!

QueenMia · December 2019

yukibear said:

Got a shocked when I login today, my X'mas event disappeared. Read thru the thread, I closed n reopen. It's back!

Glad it's back for you, @yukibear 🤗

To all - Could you please try the steps below and let us know whether it's back for you or not? Thank you 🍒

"Please follow these steps and let us know if that solves the issue > Clear cache and cookies from your device, then quit and restart the game (do not re-install) and play a normal saga level.

It is also important to note that this could happen in case you have been playing offline for a while - In this case, make sure to connect to internet while you are performing the steps above and give some time for the packages to download. This should help and bring the event back.

We are also going to do some investigation on our side and see if there's a bigger problem and it would be good to know if the winter maps have disappeared for you at the same time?"

Please let us know, that will help us investigate!

Thank you 🍒

Krupt10 · December 2019

Hello. I am glad to hear I am not the only one. My holiday event game disappeared midway playing. My user id 10353609555

(REPORTED) My Christmas / Holiday Event has disappeared

Answers