Getting a connection error message, can't get rewards

mishmashcat · January 2020

Why can it not cannot connect to server? I can't get any rewards from the game. It started in December. Does not show my avatar either. I can login to King OK and my other games work. I have the latest update of the game.

Sukanta_Biswas · January 2020

mishmashcat said:

Yes that is exactly the error! How can I fix?

In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Sukanta_Biswas · January 2020

Hi @mishmashcat
We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.🤗

If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

Image: https://us.v-cdn.net/6030983/uploads/editor/0y/ckn4a44jkwat.png

Let me know.

mishmashcat · January 2020

Yes that is exactly the error! How can I fix?

Sukanta_Biswas · January 2020

mishmashcat said:

Yes that is exactly the error! How can I fix?

In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

mishmashcat · January 2020

I deleted and reinstalled the app. The account now links, error is gone, but I lost all my hundreds of boosters I had accumulated over the years. Level 2832. I think I'll quit.

PummyRaj · January 2020

Hello @mishmashcat, Hearty Welcome to our friendly King Community

I am very sorry for the inconvenience you had!! But, my friend @Sukanta_Biswas, has informed above in his second comment, that you will be loosing all your stored boosters when you reinstall your game!

The reason behind this is that, the Boosters and the Lives are stored to the device local memory, where as the Gold Bars and the game level progress are saved to the the game itself! Because of that, when we delete the game, all the memory pertaining to the game will also be erased!

For more information, please refer to this thread where our Community Team has posted about "Lives and Boosters"

Hope this made sense and clarifies!

mishmashcat · January 2020

Yes I know, I understood it would happen. It's just a shame that I lost them all, even ones paid for. But oh well.

annie90 · February 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/563805#Comment_563805

Yep that’s what happened to me .. now I’m back at number one.. it’s a joke .. but with all the hackers using Facebook I will not connect any games with Facebook .. if that means I loose everything so be it .. but I’m looking for other was to pass my time .. it’s sad really how they have stuffed it up

Getting a connection error message, can't get rewards

Best Answer

Answers

Categories