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After I finish the 10 jelly levels it's not giving me credit for my stars

texmanda
texmanda Posts: 1

Level 1
in Support
I finished all 10 jelly levels told me I needed 45 Stars I got three then the Box disappeared for three days I continue to play it did not give me credit for the rest of the Stars now that it's back
«1

Answers

  • PummyRaj
    PummyRaj Posts: 44,081
    Hello @texmanda, Hearty Welcome to our friendly King Community :) 

    First of all, I am happy to hear that you have received the event back :+1:  But, very sorry to know that the Stars are not being counted!!  

    Just wondering... are you asking about the stars you have gained in the last 3 days OR for the levels you have played today?

    ** Please tap on "Type your Comment" box located below to write back. 

    Talk to you soon!  Have a great rest of the day/evening!
  • KingChewy
    KingChewy Posts: 13,713
    Hi @texmanda - welcome to our friendly community. I’m very glad to here the Jelly Queen has re-appeared with today’s update. I don’t believe the star progress can be restored but hopefully you can chase down all 45 before the event ends. How many days are showing left on the countdown?
  • roee
    roee Posts: 8

    Level 2
    Hello today I completed the 10th level of the Jelly Queen it gave me a box of surprises but I didn't get the queen as a character.  Why
  • PummyRaj
    PummyRaj Posts: 44,081
    Hello @roee, Hearty Welcome to our friendly King Community :) 

    By any chance, did you take a screenshot of that "Gift Box" items you have received?  You can conquer the Jelly Queen ONLY after finishing the "Star Chaser"!!  
  • roee
    roee Posts: 8

    Level 2
    Thank you for getting back to me, no I didn't nor did I get anything regarding a starchaser. I completed the 10 levels prizes came up showed the Jelly Queen but it went 400/500 if that makes sense.
  • PummyRaj
    PummyRaj Posts: 44,081
    Oh! That's a new one to me @roee! 

    Because, I did not have stickers for the Jelly Queen, and also the Gift box contained ONLY boosters and nothing else!!  

    Let me get back to you in few minutes!!  
  • PummyRaj
    PummyRaj Posts: 44,081
    Can you please show me a screenshot of that 400/500 points @roee?

    Thanks!
  • roee
    roee Posts: 8

    Level 2
    Sorry I didn't take a screenshot  :(
  • winnienc
    winnienc Posts: 2

    Level 1
    Same here, I finished still 10 levels, got a gift box but the Jelly Queen only had 400 out of 500 points to add her to my character book
  • PummyRaj
    PummyRaj Posts: 44,081
    Hello again @roee, and a Warm Welcome to @winnienc, :) 

    I am very sorry to hear that you guys did not receive a Star Chaser to conquer the Jelly Queen!!!  

    Can you both please post back below details::
    1) Device you are using to play the game (also are you playing on another device too);
    2) What version of the game App do you have right now?
    3) When did you last update the game?
    4) Your game user ID number.  This link will help you --->  "Find my ID Number"

    @winnienc, if you tap on "Type your Comment" box 👇 (just like before) you can reply back.  

    Talk to you both soon!  Have a great rest of the day/evening!

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