Jelly Queen disappeared after update - FIXED: Update to 1.29.4

Mistyfan · January 2020

@QueenMia

My quest never came since it started so my game ID is

under here

QueenMia · January 2020

Hello @Mistyfan!

If you did not receive the event at all, then that means that you won't get it this time.

We understand that this is not ideal for many of you, but one of the reasons why this happens is that, we’re constantly aiming for the best player experience and sometimes this means that we need to verify what the best option is. In order to do that, we need to check how different groups experience the game. By giving some players a particular event, and others another event, or maybe no event at all, we can compare the data from those different groups and learn how appealing and fun different elements of the game are. This is how we make sure that we only give our players what they really enjoy! But don't get disheartened if you missed some event. Since it's completely random, you will probably get lucky for the next one!

You can learn more about how the game Studio works here - It's a very interesting read 😉

I hope that clarifies but let me know if you have more questions!

Thanks🍒

Mistyfan · February 2020

Hey @QueenMia thanks for everything but the truth is that its not fair that It should be me and others who don't have the event and it'll just make things worse and if everyone doesn't have the event everyone will quit the king Community so I want the event now!!

Missymae418 · February 2020

I beat all the levels, and have earned all the stars but the stars were not counted, then yesterday she appeared and now I only have 3 days to complete. I find this totally unfair. I already got my stars if it had counted them like it was suppose to. I am very upset about it

Missymae418 · February 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/578884#Comment_578884

Am I going to get a response I really yup set I pushed to get those stars and now nothing. Please help me @QueenMia

DeepshikhaSharan · February 2020

Oh hello! @QueenMia

I read in your answer for people to reply if they were not able to complete. I am one of those. I have Jelly Queen. As soon as I completed the 10th level I got the 500th piece but no event such as the star chaser appeared.

Game ID

9659064394

hrbooth20 · February 2020

Both my husband and I are affected by this. Both of us got 400/500 stars on the ten levels and no jelly queen stars.

My ID is 1179897804

His ID is 1131731145

QueenMia · February 2020

Hi @DeepshikhaSharan, @hrbooth20 🤗

Our Studio is looking into it to make sure players who are supposed to receive her highness the Jelly Queen receive her in good times - Just force close your App and her Sassiness should pop up 😉

hrbooth20 · February 2020

Nothing yet!

DeepshikhaSharan · February 2020

@QueenMia

Was that Bonus Underwater Run sent by you??

AbhinavSargar · February 2020

Hi @QueenMia

Thanks for sending me free Jelly Queen. I just received her today. It's just because of you, I got her. Thanks again. Also Thanks to all Kingsters and Candy Crush Friends Saga Team and Developers for sending me an awesome friend.

Jelly Queen disappeared after update - FIXED: Update to 1.29.4

Answers