I need customer support

CraigVB · February 2020

I need customer support I purchased the piggy bank for $3.99 and I was supposed to get 30 bars into my data or into the game and I never got it I paid for it and it never showed up in my game my game tag is CraigVB I did it through Apple Pay on my debit card

PummyRaj · February 2020

Hello @CraigVB Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear that you have not received the items that were purchased!!

Here is the information for you to contact the King Player Support team through this link: https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase" ---> the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form.

NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received.

** If you need further assistance OR have more questions, please type your reply in the black dialogue box located below.

Hoping for the Best! Have a great rest of the day/evening!

almaporter · February 2020

I deleted Pet Rescue. Hi do I get it back?

bigdawgraul · February 2020

I lost 30 gold when I unknowingly pressed the +5 moves when i lost a level and even when i do that it crashes my game and i still lose the 10 gold without an extra play or nothing. I dont know if its able to be seen but i want my gold back i feel robbed of it!

PummyRaj · February 2020

Hello @almaporter Hearty Welcome to our friendly King Community 🤗

I am assuming you are playing on a Mobile device! If so, you can search for the game App in the Google Play Store OR iOS App Store and Download the App.

If you need further assistance, please post in the Pet Rescue section through this link as this category belongs to Candy Friends game https://community.king.com/en/pet-rescue-puzzle-saga/post/question/support-prps

Thank you for understanding! Have a wonderful rest of the day/evening!

PummyRaj · February 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/586229#Comment_586229

Hello @bigdawgraul Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear about the issue in your game! You can follow the steps I wrote in my first comment above to contact the King Player Support Team.

Hope everything works out and you will receive your Gold Bars back!

Have a great rest of the day/evening!

PummyRaj · February 2020

Hello again @bigdawgraul

Please post back if you need further assistance or have any questions 🙂

I need customer support

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