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No Daily reward

dananelle
dananelle Posts: 1,057
edited February 2020 in Support

Hi. I updated the game, have refreshed the game a few times, played 5 times but still no daily reward? What’s happening?

Answers

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello @dananelle Hope you are having a nice time in the Community 🤗

    I am sorry to hear that you have lost the Daily Bonus Reward from your game!!

    Can you please tell me when you have updated the game and from when did the Daily Reward stopped appearing for you?

    Did the feature entirely disappear OR did you loose the streak?

    Talk to you soon! Have a great rest of the day/evening 🌸

  • dananelle
    dananelle Posts: 1,057

    Hi @PummyRaj

    i updated the game an hour and a bit ago as I got pop up saying to update which I did.

    The daily reward hasn’t appeared today and it stopped after I updated game as it’s first time I played this morning

    it seems to have disappeared and as I haven’t had it today can’t tell if I have lost my streak.

    hope this answers the questions.

    have a great day!

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello again @dananelle

    I have never experienced this kind of glitch in my game!! May be the timer was reset when you have updated the game!!

    Please wait for 24 hours from the time you have updated and check if you will receive the Daily Bonus again! I am sure it would pop-up again (as it did in my game)!

    If it didn't please give me a heads-up on Monday, so that I can escalate this issue to our Friends game Community Manager 👍️

    Hope this made sense! Have a wonderful weekend 🌸

  • msbigs
    msbigs Posts: 17

    Level 2

    Same thing happened to me, but now my streak is back. 😊

  • dananelle
    dananelle Posts: 1,057

    @msbigs yes all back to normal now and I didn’t lose my streak 😊

  • PummyRaj
    PummyRaj Posts: 44,082

    Great to know that @dananelle 👍️

    Keep enjoying your game(s)! Have a wonderful rest of the weekend 🌸

  • dananelle
    dananelle Posts: 1,057

    You too @PummyRaj !!!

  • Crushugghh
    Crushugghh Posts: 1

    Level 1

    Hating that it comes at a new time every night and not a convenient time either. I tried to skip playing not realizing it is not changing. Frustrated with it. At least give me the option of what time I want it, so it is not when I am about to go to sleep. :(

  • weezykobe202720
    weezykobe202720 Posts: 9

    Level 2

    Hello my daily streak disappeared even though I did play multiple times that day.

Hey! Would you like to give us your opinion?

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