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Getting a connection error message, can't get rewards

mishmashcat
mishmashcat Posts: 6

Level 2
in Support
Why can it not cannot connect to server? I can't get any rewards from the game. It started in December. Does not show my avatar either. I can login to King OK and my other games work. I have the latest update of the game.

Best Answer

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    mishmashcat said:
    Yes that is exactly the error! How can I fix?
    In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    edited January 2020
    Hi @mishmashcat
    We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.🤗

    If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.
    Let me know.
  • mishmashcat
    mishmashcat Posts: 6

    Level 2
    Yes that is exactly the error! How can I fix?
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Answer ✓
    mishmashcat said:
    Yes that is exactly the error! How can I fix?
    In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
  • mishmashcat
    mishmashcat Posts: 6

    Level 2
    I deleted and reinstalled the app. The account now links, error is gone, but I lost all my hundreds of boosters I had accumulated over the years. Level 2832. I think I'll quit.
  • PummyRaj
    PummyRaj Posts: 44,084
    edited January 2020
    Hello @mishmashcat, Hearty Welcome to our friendly King Community :) 

    I am very sorry for the inconvenience you had!!  But, my friend @Sukanta_Biswas, has informed above in his second comment, that you will be loosing all your stored boosters when you reinstall your game!  

    The reason behind this is that, the Boosters and the Lives are stored to the device local memory, where as the Gold Bars and the game level progress are saved to the the game itself!  Because of that, when we delete the game, all the memory pertaining to the game will also be erased!

    For more information, please refer to this thread where our Community Team has posted about "Lives and Boosters" 

    Hope this made sense and clarifies!     
  • mishmashcat
    mishmashcat Posts: 6

    Level 2
    Yes I know, I understood it would happen. It's just a shame that I lost them all, even ones paid for. But oh well.
  • annie90
    annie90 Posts: 1

    Level 1
    https://community.king.com/en/candy-crush-friends-saga/discussion/comment/563805#Comment_563805

    Yep that’s what happened to me .. now I’m back at number one.. it’s a joke .. but with all the hackers using Facebook I will not connect any games with Facebook .. if that means I loose everything so be it .. but I’m looking for other was to pass my time .. it’s sad really how they have stuffed it up

Hey! Would you like to give us your opinion?

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