Lost level

redsix · February 2020

I just completed level 1100 after using 2 lollipops and a striped lollipop. I closed the program and when I came back to it found I was back at level 1100 again. This is a very hard one to beat; why hasn't it recognised that I've done it once?

Regards

Heather

AbhinavSargar · February 2020

Hi @redsix

Welcome to the Community,

Sorry to hear about your Problem.

This issue mainly occurs because of the Speed Variation in the Internet Connection while Playing the Game online.

Check out your Internet Connection Speed.

If it's slow, try playing through Wi-Fi where you get more speed.

Check out this-

•How to get your level and progress back ?

•Did you pass a level but the game did not progress ?

•Have you lost your progress and friends list ?

•I passed a level but it didn't move me forward.

There is some Expert Tips and Videos-

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/338730/#Comment_338730

Check out some Videos here-

https://m.youtube.com/watch?v=P611i7D_1XM

https://m.youtube.com/watch?v=WwQ8XWzOyEs

https://m.youtube.com/watch?v=lzkS7aRGnz0

Also Check Out Some Guides Here-

https://candycrushfriends.easygameguide.com/levels2/candy_crush_friends_saga_level_1100.html

http://candycrushmom.com/friends-level-1100/

I hope this helps.

Have A Nice Day.

PummyRaj · February 2020

Hello Heather @redsix Hearty Welcome to our friendly King Community 🤗

I am very sorry to hear that your win for level # 1100 was not recorded!! First of all, did you save the game either through Facebook OR Kingdom account?

It has been few hours since you have posted this question, I hope everything is fine and you are playing the next level # 1101!!

If not, first try these basic trouble-shooting: Force close the game ---> Disconnect from WiFi ---> Clear Cache/cookies ---> Turn-off your device for 2-3 minutes and restart ---> Connect to the Internet and log back into the game.

Please let me know how it went and/or if you need further assistance. You can simply type your reply in the comment box given below.

Talk to you soon! Have a great rest of the day/evening! 🍭

redsix · February 2020

Sadly this didn't work so I'm still stuck on the same level but I'm short on lollipops. :(

PummyRaj · February 2020

OK! Thank you for replying back @redsix 👍️

Sorry! You have not confirmed whether you have saved your game or not!!

If you have saved the game, please delete and reinstall the App, and you should be able to move to level # 1101. Please check this article that was provided by the Community Team informing about this same issue ---> Cannot Progress to Next Level

Please let me know if you still need help and/or you still cannot move to the next level.

Hoping for the Best! Have a great day/evening! 🍭

redsix · February 2020

I've uninstalled and reinstalled but still stuck on the same level.

PummyRaj · February 2020

OK, Thank you for the update @redsix

Can you please post a screenshot of your map screen with level # 1100 showing in it?

Also can you give me your game user ID number? This link will help you ---> "Find my ID number"

I will escalate this issue to our Friends game In-charge and ask their advice on what to do 👍️

Lost level

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