Purchase

I was granted this monthly package to buy,an as u can see i had enough to buy it,an evertime i tryed to buy it,it told me my purchase was unsuccessful,an i have the money in their to buy it still! I havent had a problem with this game,an dont wanna start! But i should have the right to buy that 14.99 package,but it still after 5 attempts,i had no success! I just want to be able to buy that package! It really put my gameing to a hault,so please help! Thank you!