Bug - Sent back to level 1560 and stuck at it (FIXED - Pls update to new version 1.37.4)

slanning782 · May 2020

I am still being sent back to level 1560 and can’t play. I have to shut my phone off and then back on to continue playing.

stan1981 · May 2020

U from which lvl ? So is ur connection ok? Can u send life to friend ?

jeanps · May 2020

Been sent back to level 1560 for some weeks now. When I was playing the Rachel challenge I could move from that to my actual level of 2735, but now that challenge is complete, I'm back to being stuck at 1560. Switching the iPad off and on makes no difference. How do I get back to my actual level.

stan1981 · May 2020

Is ur account sign in correctly? U log out and log in to try again ...

daryan1313 · May 2020

Having 1560 level bug, but even worse, it told me that I could get Rachel and that event won't even load for me. Logging out and back in restored my level progress. Now if I could get the Rachel event. My phone is an iPhone 5c. The system software version is 10.3.3 (14G60). The game version is 1.36.5. My User ID is 1183393087. Please and thank you.

jeanps · May 2020

Thanks Stan,

When I log out and in again, I immediately get back to level 2735. Nice! Sadly, when I close the app, and go back in, it's reverted to 1560!

So I guess I just have to log out and in every time I want to play.......

AbhinavSargar · May 2020

@daryan1313 You Won't Recieve that event if you Haven't Received it previously but you can get Underwater Surprise Bonus Run Event Instead.

AbhinavSargar · May 2020

Hi @jeanps Welcome to the Community,

You need to go back and Click Play again to continue.

daryan1313 · May 2020

I did receive it previously. I missed two gifts in the last one and didn't finish the Star Chaser part.

BQN537 · May 2020

I have had this happen to me so many times where it goes back to level 1560 if I close the game sometimes it goes back to my original level if not I play one of the levels and then it goes back to my current level.

Hope this helps 🐨🐬

kiara_wael · May 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/294488/sent-back-to-level-1560

Hi @slanning782 . Welcome to our Community

Sorry for inconvenience , please Log Out Game > Restart Device > Open Game & Log In.

Have same issue here 👇️

https://community.king.com/en/candy-crush-friends-saga/discussion/292851/bug-sent-back-to-level-1560-and-stuck-at-it-reported

kiara_wael · May 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/294497/cannot-get-beyond-level-1560-yet-again

Hi @jeanps . Welcome to our Community

Sorry for inconvenience , please Log Out Game > Restart Device > Open Game & Log In.

Have same issue here 👇️

https://community.king.com/en/candy-crush-friends-saga/discussion/292851/bug-sent-back-to-level-1560-and-stuck-at-it-reported

JantaratA · May 2020

Hi

I also the same prob that backward to level 1560 but after in-out the game will be updated present level by the way after exit and play again it’s become back to level 1560 again....

guide me how to fix (I always connect on internet)

gr33n3y3z · May 2020

For the moment the studio is looking to fix the bug. with that being said the only way to get back to your current level is to log out of the game and then log back into the game and it should take you back to your current level! I hope that helps!

AbhinavSargar · May 2020

Yes Click Settings->Click Red Button->Click Play.

Bug - Sent back to level 1560 and stuck at it (FIXED - Pls update to new version 1.37.4)

Answers