The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
๐ฅ Hot right Now ๐ถ
๐ Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
๐ฏโโ๏ธFind your Team HERE!
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
๐ฏโโ๏ธFind your Team HERE!
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
Disappearing rewards and shaking boxes that wonโt open
Best Answer
-
Hello again @stacy007 ๐ค
Thank you for the detailed explanation ๐๏ธ
Losing Lollipop Hammers without any cause, does not seem right!
If you don't mind, one more question! Did you update your game before you lost your Lollipops? Recently, I found out something... when we update our game, if our device does not have enough storage space, the game makes room for the update by deleting some (or all) of our boosters!
With regards to the gift box - this could be also because of the same reason as above -- lack of storage / free memory space. Can you please check and see if your device has 2 GB free memory? Each King game requires and recommends that much free space for the games to perform better with all the features.
If "Storage" is not the issue, please post back and let me know.
5
Answers
-
Hello @stacy007 Hearty Welcome to our wonderful King Community ๐ค
I am sorry to hear about the issue in your game!
Can you please clarify something for me... which game are you having this issue in? Is it the Candy Friends OR the Farm Heroes?
If you can clarify that for me, I can assist you in proper direction.
To post back, please type your reply in the comment box given below.
Talk to you soon! Have a great rest of the day ๐ญ ๐ญ
0 -
Candy Friends is the game that Iโm having an issue with.
0 -
Hello again @stacy007 Thank you for replying back ๐๏ธ
Can you please give more details please about the issue?
1) What did you mean by "your rewards disappeared"? Did you lose all your Lollipop Hammers from the game?
If so, by any chance, did your game crash or did you reinstall the game or change the device?
2) And with regards to "shaking gift box" -- is it the "Daily Reward" or the reward from the Bubblegum Troll OR any Gift box you want to open does the same thing?
Also, what do you have to do to come out of that? Do you close the game OR the App closes by itself?
Can you explain everything about what is happening with the Gift boxes?
Talk to you soon ๐
0 -
Yes.. I lost all my Lollipop Hammers from the game. I used one and all of them disappeared.
The game did not crash that Iโm aware of. I didnโt reinstall the game and didnโt change devices.
The shaking Gift Box is the Daily Rewards. Iโm not able to collect it. I had to close the game and reopen it to play the level.
0 -
Hello again @stacy007 ๐ค
Thank you for the detailed explanation ๐๏ธ
Losing Lollipop Hammers without any cause, does not seem right!
If you don't mind, one more question! Did you update your game before you lost your Lollipops? Recently, I found out something... when we update our game, if our device does not have enough storage space, the game makes room for the update by deleting some (or all) of our boosters!
With regards to the gift box - this could be also because of the same reason as above -- lack of storage / free memory space. Can you please check and see if your device has 2 GB free memory? Each King game requires and recommends that much free space for the games to perform better with all the features.
If "Storage" is not the issue, please post back and let me know.
5
