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Candy Crush Friends app is freezing
Krazekandykrush84
Posts: 1
Level 1
in Support
Candy Crush Friends app is freezing up a while I’m playing the game. Please help me with this issue. Thank you!
1
Best Answer
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@RachJain if the boosters were purchased for free in the game, no one will refund them. Some players had success with purchased boosters by complaining to Google by means of proof of purchase. But it is not a guarantee. So the short answer is no.
However, you can participate in our games in the community if you want. We are giving away badges (for the community profile) or gold bars for your game Candy Crush Friends Saga.
The current promotion for gold bars is here: https://community.king.com/en/candy-crush-friends-saga/discussion/366005/comm-pot-of-gold-participate-to-share-300-gold-bars/p1
0
Answers
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Hi @Krazekandykrush84 - welcome to our friendly community. If you haven’t cleared your cache and cookies recently and or logged out & in of your profile in a while try that. Please note you also need at least 2Gb of free space on your device for the game to work properly.
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Quick question... Is the game freezing while playing a specific event or level or does freeze all the time?
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Game loads but crashes when I select a character...
help!!!
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Hi and a very warm welcome to you @Krazekandykrush84 Hope you got your game progressed fixed through the experts helpful hint.
Best of luck and enjoy crushing 🍭🥂
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I am sorry you are having these problems @Krazekandykrush84 and @CBook . You might also find some useful information here: Problems with game crashing/loading on your computer: Check this FAQ page
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Any character in particular or all? Also, which device do you play on? Apple, Android, Kindle or PC?
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Android....the game loads fine but when I choose the recommended character or any of them the game closes....
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Hello @CBook - sounds like you definitely have a glitch in your game. Have you cleared your cache and then restarted your Android device (making sure you keep it off for at least 10-15 seconds)? Also - do you have the latest app update? If the problem persists, you may end up having to de-install the app but if you do - you will lose any saved boosters you may have since they are stored locally on your device. So once the app is de-installed, the information is gone. However your gold bars and level information is stored on the King servers as long as you are playing the game either thru a king.com or FB account.
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When I start the Candy Crush Friends app, it does starts for a bit with the King logo and then says that it unfortunately stopped. Is there any maintenance going on? Why is this happening?
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Try switching off your device and wait for atleast 10 mins and then try again
If it still not works, try reinstalling the app
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