Instagram advert continues to not complete and thus denies a bonus

Hi Jean, I totally understand how you feel 😅 I've been there before.

Also, if got stuck too long at that level, I'll become desperate to clear it with whatever means including playing in different devices to ensure I can continue playing if I used up my full lives and to the extend spent my gold bars for extra moves. Sometimes I do take a break from the game and log back in to check if I'm lucky enough to get new feature or a lucky game board... That's me... 😂

I hope you manage to pass the level and still enjoy playing the game despite this glitch... Thanks again for continuously updating us.

Hello dear Jean @jeanps 🤗 A Very Happy Sunday to you ❤️

When we contact the "Player Support" team, it is what happens.... we receive an automated response as an acknowledgement. And an actual agent will be contacting you within next 3 - 5 days (from the date of complaining). If they do not contact you, then we will have to send a reply through that automated email itself (as it contains a ticket number), and remind them that you are still waiting for assistance.

But, unfortunately, for this particular issue -- Player Support team cannot help us out, as it is not the issue that they can resolve, but Studio itself has to take care of it. That was the reason, I have not suggested you to contact the Player Support Team.

NOTE: They can/will take care of the "Missing Rewards" issues from Special Events, and all of the Purchase Issues, and "Level Restore" issues. All the rest of the issues will be taken care by the Community Team.... especially, this current one you are having 🙂

With regards to "winning Gold Bars" -- There are always one or other contests going on, in this Community. You can see those contests on top of this page in a "Red Box" -- saying "Win Gold Bars". Currently, there are 2 contests going on.

** You can also see "Win Prizes" tab on top, as well as to the right side of this page. You can click on that to see the list of the Contests.

Please let me know if you have any other questions.

Hi there Jean and thanks for updating 😊 glad Instagram took a break. 🤭

If you win gold bars in contest here, you'll be required the give your game User ID, which is underneath the King logo after you click on "my profile". The ID can be seen once you tap on it. Refer to the orange box below 😊

If you win gold bars in contests under a specific game, it will be credited to your gold bar inventory for that game you play.

If you win gold bars from contests organised by the Community in general, the gold bars can be credited to any of your King's game acc. 😊

All the on going contests are here

I am very glad to know that, dear Jean 🤗

I will request the Friends Community In-charge to put my request (to check in the video you have provided and contact the Studio) to put on hold. If the issue comes back, I will ask them to check into it again.

Does that sound OK?

And one more thing... https://community.king.com/en 👈️ 👈️ Click on that link to find the tabs for all of the games that are available in the Community. For all "Candy" and "Farm Heroes" games, they have their own "Contests" area. Click on the game from the above link -- then click on "Win Prizes" tab -- and you will see the list of the Contests "highlighted in Blue (which makes it easy for us to find them out.

Let me know your thoughts about requesting the Friends Community Manager to hold-off to check about the Ad 🙂

Keep having fun in your game(s). Have a great rest of the week and hope to see you around ❤️