Lost my level once I deleted the app due to a glitch. Can you help me.

AleyaG302 · July 2020

I need help getting back to my level. Can you please help me with this?

Spinnifix · July 2020

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hello and welcome to our community

Please go to this link which could help you. Please check for updates - update your game and clear the cache. and restart.

Good luck

PummyRaj · July 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/306992/lost-my-level-once-i-deleted-the-app-due-to-a-glitch-can-you-help-me

Hello @AleyaG302 Hearty Welcome to our wonderful King Community 🤗

I am very sorry to hear about the issue in your game!

Did you save the game either through Facebook OR King account, before you have deleted the App? If so, it is easy to bring back the progress of the game.

If you not saved the game before, it is a little bit of long process as you have to contact "King Player Support Team". But, no need to worry as you will get your level progress back.

Which game are you playing? Also, what device are you using? Is it a PC or an Android or an iOS device?

Please post back those details, as it will be easy to point you in the right direction 👍️

You can post your reply by typing in the comment box given below.

Talk to you soon! Have a great rest of the day 🍭 🍭

AleyaG302 · July 2020

Hi Raj. No I wasn’t playing with Facebook or the King account. I’m playing Candy Crush Saga. I’m playing on an iPad.

PummyRaj · July 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/944067#Comment_944067

Thank you for replying back dear @AleyaG302 🤗

You can certainly be helped with this and you should be able to get back to your level within next few days 👍️

Do you remember which level you were on before deleting the App?

Can you please give me your game user ID number? Please let me know if you need help with finding your ID

AleyaG302 · July 2020

Hi. I was on level 175. Where would I find my game user number? Thank you

aijaziqbal · July 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/944372#Comment_944372

Hi and welcome to the community. Plz. Follow the link below to find your user ID and send to us here so we can request our CM to restore your progress manually.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

PummyRaj · July 2020

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/944372#Comment_944372

Hello again @AleyaG302

To find your game ID number ---> click on the "Settings" (the cog wheel icon) -- Click on "My Profile" tab -- then. double click on the "King Emblem" you see at the top of the page -- you will find your game user ID number.

But, I would strongly recommend you to "save" your game now, and then give me your ID number. Because, when we save our game, it becomes easy to transfer our game progress when we change our device or to play on another device, etc., And this way, we will not lose our Gold Bars too 🙂

Please let me know if you need any further assistance. Once you give me your ID number, I will get back to you as soon as I can 👍️

Talk to you soon! Have a great rest of the day 🍬 🍬