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About Candy crush friends saga

bdgn__
bdgn__ Posts: 12

Level 2
in Support

Hi everyone, i'm having issue on this game. Blank space ön main menu. Sometimes this thing comes and goes. When i playing no issues. Just main menu.

Screenshot_20200808-122907.jpg
Screenshot_20200808-122914.jpg


Answers

  • [Deleted User]
    [Deleted User] Posts: 15,585

    Welcome to our community and thank you for playing Candy Crush Friends Saga...

    Misty joyful.jpg

    Hi @bdgn__

    OK this maybe an issue going on on your phone but first can you show me your phone details and spacs and also your game app version so i can help you? 😉

  • bdgn__
    bdgn__ Posts: 12

    Level 2
    edited August 2020

    Game on 1.40.4 version. Phone: Oneplus 7T, Android 10, Snapdragon 855+, 8GB Ram, 256 GB storage. Thank you 🤗

  • [Deleted User]
    [Deleted User] Posts: 15,585
    edited August 2020

    Thanks for show me these details pretty fast... 🥰

    @bdgn__

    ccf_image_help_3-7.png

    So this could be an issue going on with your phone...

    Please do these steps:

    • Go to Settings!
    • Go to Apps!
    • Go to Candy Crush Friends Saga!
    • Click "Force Stop" and "Clear Cache"...
    • Then go back the main page of Settings app...
    • And click "FREE UP SPACE"
    • Finally restart your device...
    • Go back to the game and Voila...

    Hope that helps... and if it is or if not, let me know!! 😉

    See you around...

  • bdgn__
    bdgn__ Posts: 12

    Level 2

    Hi its happening again. I bought a screen video, but i cant upload it.

  • [Deleted User]
    [Deleted User] Posts: 15,585

    You can upload your video on YouTube and then copy it here... 😉

    @bdgn__

  • bdgn__
    bdgn__ Posts: 12

    Level 2

    You have to be around for a little while longer before you can post links. 🤗

  • [Deleted User]
    [Deleted User] Posts: 15,585

    It's ok... i will wait for you as always... 🥰

    @bdgn__

  • rajdeeptb
    rajdeeptb Posts: 4,325
    https://community.king.com/en/candy-crush-friends-saga/discussion/308387/about-candy-crush-friends-saga

    Hi dear welcome to our community

    Please Update Your Game.

    it will be fixed

Hey! Would you like to give us your opinion?

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