Lost progress

ellectra · August 2020

Hi,

I have completed all the levels up until 3301, and I have updated the game yesterday and had 3300 as the last available level. I knew the progress from after 3300 would not be saved so I did not play further.

However, today my last completed level is 3280. How can I get my progress back? Posting screenshots from yesterday and this morning.

[Deleted User] · August 2020

Please read more info why you lose all levels after 3280 HERE...

@ellectra

https://community.king.com/en/candy-crush-friends-saga/discussion/308299/more-new-levels-available-than-usual-read-this

ellectra · August 2020

Thanks, but by the time that was posted I was already on 3300 - like I said above, I stopped there. And after yesterday's update my progress until 3300 was saved, so I don't understand why today the levels from 3280 until 3300 are missing, especially since the levels until 3300 have now been officially released.

PummyRaj · August 2020

Hello dear @ellectra Hearty Welcome Back 🤗 Long time, no see 😃

I am trying to find out about those 20 levels you have played yesterday 👍️

As per my current information, we have access till level # 3280 for mobile devices for now. And 3300 is the last level for Windows 10 players. That could be the reason, those last 20 levels were blocked for you!

Are you playing on a mobile device OR on Windows 10? Can you please confirm?

Thank you! Talk to you soon & have a Crushastic Day 🍭 🍭